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Exam Number : ITIL-Practitioner
Exam Name : ITIL Practitioner
Vendor Name : ITIL
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ITIL-Practitioner test Format | ITIL-Practitioner Course Contents | ITIL-Practitioner Course Outline | ITIL-Practitioner test Syllabus | ITIL-Practitioner test Objectives

ITIL Practitioner Certification - IT Service Management
Multiple choice examination questions
40 questions
28 marks required to pass (out of 40 available) - 70%
135 minutes duration
Open book. Candidates are permitted to use the official printed hard copy of the ITIL Practitioner Guidance. The manual may be annotated and tabulated but no sticky notes and loose leaf papers containing additional notes will be allowed.

ITIL Practitioner is complementary to all levels of knowledge from the ITIL certification scheme as it will help ensure that ITSM is working with the business.

To take the ITIL Practitioner exam, individuals must hold either an ITIL v3 Foundation* or an ITIL 4 Foundation certificate.
ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level certifications.
ITIL Practitioner is worth three credits towards the ITIL Expert qualification. ITIL Practitioner is also worth 15 points towards your ITIL digital badge as part of their My ITIL programme. The examination is open book and made up of multiple choice questions based on a scenario. Pre-requisite qualifications: Delegates wishing to take this examination must be able to show evidence of having passed either the version 3 ITIL Foundation examination, or the version 2 ITIL Foundation examination plus the Foundation Bridge examination. Training: Though formal training is not mandatory, attendance at an accredited ITIL Practitioner course is strongly recommended. Material permitted: The examination is open book, i.e. the ITIL Practitioner Guidance publication is allowed for reference during the examination. Examination duration: 2 hours and 15 minutes Format: The examination is scenario-based i.e. the questions relate to a case study. This case study (referred to as the Scenario) is the same for all trial and official exams. The Scenario is included in the Scenario Booklet (see also the trial papers available on AXELOS.com) along with 6 sets of additional information necessary to answer each section of questions. There are 6 sets of multiple choice questions (MCQs) in the Question Booklet, and each set tests particular learning outcomes from the candidates course of study (see the table below). There are 40 questions in total and each question is worth 1 mark. Pass mark: Candidates are expected to achieve a score of 70% (28 marks) or higher in order to pass the examination and be awarded certification. 1 1.1 Apply the concept of adopt and adapt when using ITIL guidance in a given context (1.1) 1.2 Analyze the importance of each element of a service when planning and implementing service improvements (1.2) 2 2.1 Apply the ITSM guiding principles in a given context when planning and implementing service improvements (Ch.2) 3 3.1 Describe the purpose and main outputs of each step of the CSI Approach (3.1.1, 3.2.1-6) 3.2 Use the CSI Approach tools and techniques successfully in a given specific context (3.1-2) 3.3 Apply the CSI approach to a given context, demonstrating an understanding of the critical competences, the guiding principles and the scientific method (Ch.3) 4 4.1 Define critical success factors (CSFs) using a relevant hierarchical approach (4.2-3) 4.2 Determine key performance indicators (KPIs) to underpin a critical success factor (4.2) 4.3 Analyze CSFs and KPIs in a given context to ensure that they are balanced between the four categories (4.4) 4.4 Define a current state assessment in a given context (4.5) 4.5 Design a report in a given context (4.6-4.6.1) 4.6 Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.4, 3.2, Ch.2) 5 5.1 Explain the nature, value, importance and benefits of good communication (5.1, 5.1.3) 5.2 Explain communication principles (5.2) 5.3 Explain the purpose and value of communication tools and techniques (7.3, 5.3) 5.4 Use relevant communication tools and techniques to support improvement in a given context (7.3,7.4, 5.3) 5.5 Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.5, 3.2, Ch.2) 6 6.1 Explain the role and impact of OCM in successful improvement (6.1, 6.4, 6.6) 6.2 Describe the purpose and value of OCM activities (6.6) 6.3 Use relevant OCM tools and techniques to support improvement in a given context (7.4, 6.6) 6.4 Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles (Ch.6, 3.2, Ch.2)

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ITIL Practitioner test contents

ITIL certification e book: costs, necessities, tiers, and paths | ITIL-Practitioner PDF Questions and Latest Topics

The IT Infrastructure Library (ITIL) presents greatest practices for supplying IT features using a systematic approach to IT carrier management (ITSM). ITIL certification is near the true of just about every record of have to-have IT certifications, and for respectable reason. As an IT management framework, ITIL can support companies manipulate chance, toughen customer family members, establish low cost practices, and construct a solid IT environment that allows for boom, scale, and change.

The ITIL four became updated with the aid of Axelos in February 2019 to consist of an improved emphasis on holding agility, flexibility, and innovation in ITSM, while nonetheless supporting legacy networks and programs. As of 2021, ITIL four has been utterly rolled out and Axelos announced plans to discontinue ITIL 3 fully by way of the delivery of 2022.

those with an authority level ITIL 3 certification qualify for the transition module and examination a good way to get you up to pace and authorized in ITIL 4. For those with out an authority level certification, credit from ITIL three modules and examinations will transfer to the ITIL 4 certification scheme.

ITIL four certification paths

The ITIL four certification scheme has been streamlined to present two leading designation paths with seven modules complete between each certifications. you'll development from the groundwork level to either the Managing expert (MP) or Strategic leader (SL) paths. that you can stop at both course, or in case you decide to complete each paths, you’ll be eligible to earn the ITIL grasp designation.

ITIL foundation

No be counted which course you choose, you’ll first deserve to pass the ITIL groundwork module, an entry-level certification that covers the fundamentals of ITIL 4. Candidates for the ITIL four groundwork examination may still have a fundamental figuring out of growing constructive items and features for consumers and stakeholders, the basic principles of ITIL four, the four dimensions of service administration, most appropriate practices of ITIL four, and key ideas of Lean, agile, and DevOps.

The ITIL foundation path takes area in a school room over two and a half days. on the conclusion of the course, you’ll take a one-hour test including forty diverse-choice questions and will need 26 correct answers to pass. lessons are provided via authorised practicing companies and can be discovered on the Axelos website. you could additionally choose to self-examine the use of apply exams and different material from Axelos or third-birthday celebration suppliers.

ITIL Managing expert (MP)

The ITIL MP certification is for IT practitioners who work with technology and digital groups across the company. It covers the capabilities imperative for running IT initiatives, teams, and workflows the use of practical and technical skills. To comprehensive the ITIL MP certification, you’ll deserve to flow a sequence of examination modules:

  • ITIL expert Create carry & support: This module covers core service management techniques, carrier performance, and service pleasant and improvement strategies. it's geared toward ITSM practitioners accountable for end-to-end beginning of IT features and items.
  • ITIL professional power Stakeholder price: This module covers engagement and interactions among consumers, clients, suppliers, and companions with the carrier company. You’ll cover SLA design, multi-business enterprise management, communication, relationship administration, CX and UX design, and client journey mapping.
  • ITIL professional excessive velocity IT: during this module you are going to learn how to integrate methodologies corresponding to agile and Lean with other technical expertise, including cloud, automation, and computerized testing, to bring quick delivery of items and functions.
  • ITIL Strategist Direct Plan & increase: The fourth module covers the practical skills quintessential to “create a discovering and improving IT organization with a strong and positive strategic path.” You’ll focus on leveraging agile and Lean to plan and deliver chronic improvements at once.
  • ITIL Strategic leader (SL)

    The ITIL SL certification is for all digitally enabled features in the organization, not just IT operations. This certification focuses on how it influences and informs enterprise strategy. To earn your ITIL SL certification, you’ll deserve to flow two examination modules:

  • ITIL Strategist Direct Plan & enhance: here is the identical module as offered in the MP certification, masking the crucial potential to create a “learning and improving” IT firm. it is regarded a everyday module for both paths since it’s designed for “managers of all tiers concerned in shaping course and strategy or constructing a continuously enhancing team.”
  • ITIL chief Digital & IT strategy: within the second module, you’ll learn the way to align business and IT strategy and how to tackle disruptive applied sciences. It covers subject matters reminiscent of how to remain aggressive in a quick-altering market, conserving bendy and adaptable environments, and how to with ease construct and put into effect a success IT and digital strategies.
  • ITIL grasp

    in case you finished all modules required for both the MP and SL certification paths, you’ll qualify for the ITIL grasp designation. To develop into an ITIL grasp you need at least 5 years’ adventure working in ITSM in a management, administration, or advisory level.

    The ITIL master designation requires a strong history in ITSM and extensive fingers-on journey working with ITIL, however there is not any practising course or fastened syllabus. You’ll be confirmed on a condition of your deciding on, so the material could be own to your journey. The certification requires hands-on adventure, and you should “justify how you have individually chosen and utilized various capabilities, principles, methods, and ideas from the ITIL framework and assisting administration concepts to achieve preferred company effects,” based on Axelos.

    ITIL three certification compatibility

    ITIL 4 is backwards compatible with ITIL three — lessons blanketed within the ITIL 3 scheme have been assigned a credit score price based on its level of ITIL content material, in order that they continue to be useful to your expert training. those with 17 or greater credit, or candidates who earned the ITIL professional certification beneath ITIL three, will be eligible for the ITIL 4 Managing expert Transition module and examination. This 5-day route will get you up to pace on ITIL 4 and set you on the course to earn the updated ITIL Managing expert (MP) designation.

    The transition exam, titled upgrade to ITIL four basis, may be available except June 2022. in case you do not finished the test with the aid of that date, you'll need to delivery the ITIL four certification process from the beginning.

    in case you want to find out extra about how your ITIL 3 certifications will switch to the ITIL 4 certification scheme, Axelos presents counseled routes for candidates in this position.

    ITIL certification practising

    if you are customary with ITIL four and suppose relaxed self-learning for the exam, which you can down load examine materials and observe tests through Axelos’ web site. companies can also choose to have ITIL trainers come train americans on the corporation and get certified in-house.

    if you’re new to ITIL or want a refresher, authorized working towards providers can also be discovered through the Axelos web site. a number of organizations offer practicing and lessons both on-line and in grownup. corporations that offer self-paced getting to know, on-line course, hybrid courses, and versatile studying paths consist of:

  • Beyond20
  • global potential
  • first rate E-discovering
  • ITSM Academy
  • LearningTree
  • pink Elephant
  • SimpliLearn
  • Stanford college IT
  • Udemy
  • ITIL certification salary

    The ITIL 4 certification can raise your earning vigour in a few positions. these in vital positions the use of ITIL four earn a standard annual revenue of $ninety nine,000 per 12 months, in accordance with facts from PayScale.

    PayScale also offers information on how an ITIL 4 certification can boost revenue throughout a few specific IT positions:

    place typical salary CIO $188,388 VP of IT $164,211 IT director $136,004 IT manager $102,535 provider start manager $100,039 IT challenge manager $ninety six,377 IT enterprise analyst $72,852 ITIL certification charge

    Registration prices for ITIL three and ITIL four checks fluctuate through region, ranging from round $one hundred fifty to $500. whereas you can self-examine for ITIL checks, coursework is strongly recommended, and charges for classes, even if completed online or in a lecture room surroundings, range by way of area and institute. practicing can run from $500 for an online route to well over $1,000 for school room-based intensive guideline, and working towards may also or can also not consist of examination registration costs.

    ITIL elements

    together with ITIL four, Axelos has launched My ITIL, an internet networking useful resource that connects candidates with publications, equipment, templates, and insights from industry leaders. 365 days’s subscription to My ITIL is included together with your ITIL foundation test and provides you entry to substances and content material primary to your ITIL practicing, akin to:

  • ITIL publications and templates
  • White papers
  • CPD equipment for skilled development planning
  • Digital badge for your ITIL basis certificates
  • Copyright © 2021 IDG Communications, Inc.

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