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3600-1 exam Dumps Source : Avaya Ethernet Routing Switch(R) Implementation and Maintenance

Test Code : 3600-1
Test appellation : Avaya Ethernet Routing Switch(R) Implementation and Maintenance
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dumps questions : 90 actual Questions

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Avaya Avaya Ethernet Routing Switch(R)

Avaya Unveils community Switches for petite enterprises | killexams.com actual Questions and Pass4sure dumps

First name: final name: electronic mail handle: Password: confirm Password: Username:

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Avaya: mobilephone Pedigree | killexams.com actual Questions and Pass4sure dumps

enthusiasts of Avaya contradict the reliability and class of its call-center items—vestiges of its roots as a Part of AT&T—make it the one to beat. "Avaya has been developing this stuff over several generations," says Rick Marlowe, telecommunications coordinator at ESL Federal credit score Union in Rochester, N.Y.

View the PDF -- flip off pop-up blockers!

UpSource, a provider of outsourced call-core functions, withhold in an Avaya system in January 2003 after the Cisco methods mobile change it became using with call-routing software from Interactive Intelligence failed at the least once a month, says Michelle Steinmeyer, UpSource's vp of operations. (Cisco says Interactive Intelligence had not invested adequate in product construction to toil correctly with Cisco's switch; Interactive Intelligence says it has 100 satisfied valued clientele the usage of Cisco's change.) against this, Steinmeyer says, the Avaya name-routing utility on Definity switches hasn't skipped a beat. "every thing simply went so smartly with Avaya," she says. "I sleep well now."

certainly one of Avaya's biggest downsides, though, is that its name-middle choices are designed to toil with an all-Avaya telephony infrastructure. "We selected Genesys since it lets us breathe dealer-independent," says Scott Quartner, senior methods engineer at monetary capabilities company T. Rowe cost.

The flip side of the controversy is that one supplier's items may still, ideally, play collectively stronger. "We fancy that Avaya is a separate hardware platform," says Sherry Guzman, director of consumer provider at scientific Mutual of Ohio. The health insurance provider had been the usage of an NEC phone swap and automated appellation distributor; both systems occasionally had complications communicating with every different, Guzman says.

Plus, consumers say, including recent features to an all-Avaya network is comparatively fundamental. In 2001, Canadian retailer Hudson's Bay replaced its primitive call-routing setup—which could not switch calls among its centers in Montreal, Toronto and Vancouver—with Avaya's finest carrier Routing. That application distributes calls in keeping with agent abilities (reminiscent of language) and other factors. "we would already standardized on the Avaya telephone switches," says Valerie Mills, director of contact center capabilities for Hudson's Bay. "So integrating the competencies-based mostly routing software become truly more convenient than if they would used a third-birthday celebration product."

Avaya211 Mount ethereal Rd.,Basking Ridge, NJ 07920(908) 953-6000www.avaya.com

Ticker: AV (NYSE)

personnel: sixteen,900

Eileen RuddenVP & GM, Communications ApplicationsPreviously CEO of FairMarket, a web auction web site that posted hefty losses before it become obtained with the aid of eBay. just before that, she became everyday supervisor of IBM's Lotus Notes and Domino groupware division.

Jim SmithVP, Product administration, Communications ApplicationsPreviously, he co-founded Vector building, a venture-capital difficult that invested in customer relationship administration startups.

ProductsCall management device (CMS) manages the computerized call-distribution function of Avaya Definity telephone switches, featuring both precise-time and historic experiences. business advocate utility routes calls in keeping with quite a few criteria, including carrier stage pursuits, a consumer's enterprise cost and agent advantage. Contact core express offers call-routing and laptop-telephony integration features for midsize contact centers.

scientific Mutual of OhioSherry GuzmanDir., customer Servicesherry.guzman@mmoh.comProject: health insurance enterprise makes utilize of enterprise advocate to route 13,300 calls per day to 250 agents at centers in Cleveland and Toledo.

UpSourceMichelle SteinmeyerVP, Operationsmsteinmeyer@upsource.caProject: uses CMS and business insinuate in its one hundred-agent convene core in Nova Scotia, Canada, which gives customer service for purchasers that consist of telecommunications company Working property.

ESL Federal credit UnionRick MarloweTelecommunica-tions Coordinatorrmarlowe@esl.orgProject: credit score union in Rochester, N.Y., manages its 50-agent appellation center with CMS.

American Diabetes AssociationLee BaronaDir., appellation Centerlbarona@diabetes.orgProject: uses enterprise insinuate to route calls among 27 brokers, reducing reply times from as much as ninety seconds to 10 seconds.

Hudson's BayValerie MillsDir., Contact center Servicesvalerie.mills@hbc.comProject: Canadian retailer routes calls among three contact facilities using CMS' premiere provider Routing function operating on Definity cell switches.

Pebble seaside Co.Dominic Van NesVP, counsel Servicesvannesd@pebblebeach.comProject: California golf inn operator uses business advocate to direct calls amongst 22 customer service reps based on expected wait time and agent ability.

Executives listed listed here are unseemly users of Avaya's products. Their willingness to speak has been tested through Baseline.

2004fy 2003fy 2002fy profits $4.07B $three.80B $four.96B Gross margin forty seven.eight% 43.2% 39.3% working salary/loss $323M $63M -$348M web salary/loss $296M -$88M -$666M web margin 7.3% -2.3% -13.four% profits per share $0.sixty four -$0.23 -$2.44 R&D expenditure $348M $336M $459M

* Fiscal yr ends Sept. 30Source: business reports

different Financials**complete belongings $four.16BStockholders' fairness $794MCash and equivalents $1.62BLong-term debt $294MShares dazzling 488MMarket cost, 12/three $7.31B**As of Sept. 30, 2004, apart from as stated


What 'ExtrAvaCade' potential to organizations | killexams.com actual Questions and Pass4sure dumps

whether you need to help or substitute legacy methods, or extra wholly install next-gen communications and collaboration, that you can’t leave out business join. The in-depth, vendor-neutral content material will assist you maximize your investments in communications and collaboration programs, capabilities, apps and networks.




Killexams.com 3600-1 Dumps and actual Questions

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3600-1 exam Dumps Source : Avaya Ethernet Routing Switch(R) Implementation and Maintenance

Test Code : 3600-1
Test appellation : Avaya Ethernet Routing Switch(R) Implementation and Maintenance
Vendor appellation : Avaya
dumps questions : 90 actual Questions

determined most 3600-1 Questions in actual test questions that I organized.
Your question monetary institution is need of the hour. Ive had been given 89.1% in the 3600-1 examination. Notable needs on your professionals. Thank you organization. So extremely joyful to immaculate this examination. Your behold at cloth become extraordinarily beneficial, clean, consise, masking entire fabric and suberb stacking of questions to obtain one robust coaching. Thanks again to you and your organization.


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simply handed the 3600-1 examination with this braindump. i will authenticate that its far 99% convincing and consists of unseemly this years updates. I best were given 2 question wrong, so very excited and relieved.


determined maximum 3600-1 Questions in present day-day dumps that I organized.
The answers are explained in short in facile language and though obtain pretty an consequence thats facile to understand and observe. I took the assist of killexams.Com dumps questions and passed my 3600-1 exam with a robust score of 69. Manner to killexams.Com dumps questions. I would esteem to signify in favor of killexams.Com dumps questions for the training of 3600-1 examination


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much less effort, tremendous information, guaranteed achievement.
I surpassed, and really extremely joyful to record that killexams.com adhere to the claims they make. They proffer actual exam questions and the checking out engine works perfectly. The bundle incorporates the gross thing they promise, and their customer back works nicely (I needed to fetch in contact with them for the judgement that first my online impregnate would now not undergo, however it turned out to breathe my fault). anyways, this is a superb product, lots better than I had anticipated. I exceeded 3600-1 exam with nearly top score, something I in no artery concept i was able to. thanks.


That was Awesome! I got actual test questions of 3600-1 exam.
I was trying to fetch ready for my 3600-1 test that was around the corner, I establish myself to breathe lost in the books and wandering far away from the actual point. I didnt understand a separate word and that was really concerning because I had to prepare as soon as possible. Giving up on my books I decided to register myself on this Killexams.com and that was the best decision. I cruised through my 3600-1 test and was able to fetch a decent score so thank you very much.


I am very blissful with this 3600-1 study guide.
My buddies informed me I ought to signify on killexams.com for 3600-1 examination coaching, and this time I did. The brain dumps are very handy to apply, i actually fancy how they may breathe installation. The question order facilitates you memorize things higher. I passedwith 89% marks.


I were given 3600-1 certified in 2 days training.
The material turned into generally prepared and efficient. I could with out an terrible lot of a stretch recollect severa answers and rating a 97% marks after a 2-week readiness. Much thanks to you folks for decent association substances and assisting me in passing the 3600-1 examination. As a working mom, I had constrained time to obtain my-self fetch ready for the examination 3600-1. Thusly, I turned into attempting to find some actual substances and the killexams.Com dumps aide become the birthright decision.


Dont neglect to strive those actual test questions questions for 3600-1 exam.
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Avaya Ethernet Routing Switch(R) Implementation and Maintenance

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Cincinnati Bell: Hidden Long-Term Value In Its Fioptics Network | killexams.com actual questions and Pass4sure dumps

No result found, try recent keyword!Cincinnati Bell is valued as it were three years ago yet there has been a number of meaningful events that possess occurred between this time. A transformative fiber optics network ... fiber, switches, a...

Implementing Cisco: Enriching A Better Learning experience | killexams.com actual questions and Pass4sure dumps

Introduction

Cisco is an American multinational technology company. It manufactures and sells networking hardware and telecommunications equipment. Cisco likewise provides services and products that assist develop one’s professional abilities and skillset and is a renowned appellation in the territory of networking technologies and services. Cisco Security Certification are likewise widely accepted as a defense against growing cyberattacks.

Other than networking hardware and telecommunication equipment, Cisco is likewise widely known for its certifications and trainings. Cisco certifications are globally recognized, and assist learners enhancing their skillset and fetch better career opportunities. Let us understand what Cisco trainings are and how can these assist us achieve better professional goals.

The need for Cisco Training

For those who map to foster their careers in IT, going for quick certifications remains a sapient choice. Though there are number of certifications, but what makes Cisco stand apart is its distinction and global acceptance. Talking about Cisco certifications — there are many certificates that one can opt for. Employers respect Cisco certified professionals better with accuracy, mistake omission, higher productivity, accelerate and quality. This is what makes them the first election of most recruiters and organizations. Talking about certifications, let us understand why Cisco trainings are the first choice.

Key Highlights

· Cisco certifications are globally recognized

· Updated course material with instructor led training

· Provides chances for skill deployment

· Wide array of courses to select from

· Better customer satisfaction with quick response assistance

Cisco Certified Network Associate (CCNA)

Cisco CCNA Routing and Switching training validates the competence to install, configure, operate, and troubleshoot medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN. It likewise includes the basic security mitigation threats, wireless networking concepts, and other similar skills that are entirely performance-based.

CCNA, or Cisco Certified Network Associate, is a job-role focused training and certification program and is an associate even certification. It is intended to test the necessary lore and skills of the learner’ about how to install, operate, and troubleshoot petite to medium size enterprise fork network(s). Becoming a CCNA requires a difficult basic understanding of networking. Successful CCNAs understand network processes and the fundamentals of networking schemes. A difficult basic understanding of networking is likewise a prerequisite. CCNA is offered for the following courses:

· Routing and Switching

· Security

· Data Center

· Design

· Collaboration

· Wireless

· Cloud

We shall herein argue only R&S and Security.

Routing and Switching (R&S)

The Cisco R&S certification track leads to proficiency in conducting onsite back and maintenance of the operating environment, routers, and switches. These certifications assist you grow your lore and necessary skills in the domain to streamline your organization’s networking infrastructure. CCNA Routing and Switching certifications are convincing for three years.

Security

Cisco security certifications are a complete course on network security which bring in opportunities for network security specialists, security administrators and network security back engineers. Security certifications offered by Cisco are practical, relevant, job-ready, and aligned closely with the specific tasks expected of network security professionals. These highly specialized certifications assist validate the practitioner’s skills in choosing, deploying, supporting, and troubleshooting Firewalls, VPNs, and IDS/IPS solutions for networking environments.

To Summarize

Cisco courses are industry recognized courses, and remain the first election of both learners and employers across the world. You can start with your Cisco CCNA Routing and Switching training or Cisco security certification birthright away. Having a Cisco certification under your belt can bring in better opportunities.


VoIP done right: 11 best practices for affecting to cloud-hosted PBX | killexams.com actual questions and Pass4sure dumps

cloud voip

Too often, cloud hosted VoIP gets a foul rap on the internet. People bashing provider A because convene property stunk. Or giving provider B a tough time because staff constantly had "fishbowl effect" issues with the service. I've read many of the reviews out there, and I'm here to set the record straight about cloud VoIP: the majority of these negative reviews are pointing fingers the wrong direction.

Much of what people behold online about cloud hosted VoIP negativity is FUD -- partially being peddled by customers with poor networks, and partially by some nefarious traditional premise-based VoIP telco providers trying to issue the wave of customers affecting to the technology.

I'll breathe the first to admit that when done right, cloud hosted VoIP (or cloud PBX, as some advert to it) is a wonderful option for modern business telephone service. It's extremely cost effective; can breathe used nearly anywhere if needed; and requires null of the hardware investment that traditional on-prem systems necessitated in the past. But what exactly constitutes done right?

As a managed service provider (MSP), I've been accountable for proper implementation of dozens of successful cloud hosted VoIP installations. And I've likewise had to render just as many SOS cleanups for those who jumped in two feet first without doing their homework. Furthermore, some clients that decided to prefer the VoIP plunge without consulting us or adhering to best practices, ended up ditching their systems and pinning their misrouted frailty on those "terrible providers" as they convene them. Hence the judgement the net is plenary of so many untruthful reviews on otherwise superior and honest providers.

If there's one thing I've learned about cloud PBX over the years, it comes down to one simple theory:

On Cloud Hosted VoIP, You Are Only As superior as Your Weakest Link

That's it. Short and sweet as a concept, but the actual sense here is different depending on client situation. Therein lies the devil that sits within the details. Your weakest link may certainly breathe far different that someone else's weakest link. What shapes Do infirm links prefer when discussing cloud hosted VoIP?

I possess to behold no further than actual client situations for examples here. It could breathe a terrible separate DSL WAN link as an internet provider. It could breathe cruddy Cat5 wiring within the walls, without a proper patch panel system at the rack backbone. It very well could likewise breathe a terrible SMB router that they picked up from the local office supply store for under $100. You appellation it, we've seen it.

telecom-tutorial-telco-closet

A immaculate network backbone for VoIP follows industry best practices, which includes discrete Cat6 wiring going into property patch panels, which is then interconnected into business class switch equipment. A messy/incomplete network closet should breathe the first order of business before ordering VoIP service. (Image Source: L-Com.com)

Before you rule to respect a transition to cloud hosted VoIP for your company's telephone needs, here are some tried and factual best practices I've gleaned from years of handling this in the wild. They don't need any more facetious reviews of cloud VoIP providers that are getting an unjust foul wrap due to circumstances beyond their control.

11. Questions You Should breathe Asking Any Prospective VoIP Provider

Too many times, they are pulling people out of foul provider situations that could possess been avoided with either proper consultation in conjunction with a neutral VoIP expert. Or, due diligence could possess been accomplished just by pegging a prospective VoIP provider with some simple questions that withhold providers' feet to the fire.

Before signing on the dotted line, here are the items you need to fetch answered:

  • What benign of back Do they offer? Any cloud VoIP company worth their weight should possess 24/7/365 support. A prize is if the back is unseemly American based, but this comes at a premium, intellect you. CallTower, the company they utilize for their own hosted Skype for business VoIP needs, offers this.
  • What big customers Do they service? property VoIP providers unseemly possess larger enterprise "wins" which they should breathe able to brag about. The actual names don't matter as much as them being able to attest to owning such accounts. If the company stutters on its enterprise client list, breathe wary. Enterprises are definitely affecting to cloud hosted VoIP, and you want reassurance that this provider is handling some big accounts that possess their own reputations on the line.
  • Do I need any special gear onsite? Some providers fancy to sneak in gear requirements, fancy the need for session margin controllers (SBCs), specialized servers, or other pricey gear which may not breathe discussed on sales calls. breathe blunt on initial conversations and ensure that no specialized gear is needed beyond the core basics of what a VoIP-grade network needs anyway fancy a superior firewall, switch(es), and desk phones. Specialized gear usually leads into talk about pricey maintenance plans which are money makers for some tricky VoIP companies.
  • Can their desk phones/soft phones toil anywhere? This is hitting at the heart of the viability of their service as being accessible and usable anywhere with a data/internet connection. The best cloud-hosted VoIP providers unseemly pledge usability anywhere there is internet. But breathe precise on this question. While the likes of CallTower, RingCentral, and 8x8 allow you to truly prefer your desk phone anywhere you go, some VoIP providers qualify their statement by saw you need to breathe on your "home base" internet line aka your office.
  • What is the constrict term? Cancellation fees? This varies by provider, of course, but you need to ensure you know your term details and what it will prefer to back out of an agreement. Cancellation fees are the last detail any salesperson would ever select to argue without being asked.
  • Is pricing promotional or locked in? Many providers out there will utilize crafty promotional pricing to decoy you in. Many of the cable providers are very guilty of this on their hosted phone systems (which I Do NOT recommend by the way). fetch your pricing details in writing, and ensure you know how long a promotion is lasting, how many desk phone lines it affects, and what the recent pricing will breathe post-promotion.
  • How many toll free minutes are included? Almost unseemly providers advertise fancy toll free capabilities. But toll free minutes usually approach at a premium in the industry. As such, fetch these details in writing and ensure you are getting the package you need if you are going to faith on toll free incoming calls.
  • How many fax pages are included? Faxing, either via ATA adapters to physical fax machines, or eFaxing, comes with limits on incoming/outgoing pages. Find out up front how much faxing you can Do and across how many users/adapters. Many providers gloss over these details during discussions as people usually don't require for clarification here.
  • Do I fetch my own web-based administration portal? How facile is it? The best providers out there possess rock solid web based admin portals you can utilize to configure your service. The not-so-great ones advertise portals, but they are buggy, messy, and usually require calls to back to fix issues caused by the cruddy interfaces. I've got a few providers I could name, but I'll forbear here. fetch a test drive on the web portal to behold if it meets your needs. RingCentral and 8x8, two providers they love, possess awesome web portals which allow clients to obtain any adjustments they wish.
  • How posthaste Do they implement recent technologies? This is key in distinguishing if the company is a market leader, or just one playing constant entrap up. Many lesser hosted PBX providers are late as molasses to implement software updates or obtain evolutionary leaps on their systems. This was one of the biggest factors which pushed us to vanish with CallTower for their hosted Skype for business service, as other players they checked out were lagging far behind the curve in the software they were using.
  • Do they possess a crucible period? Don't breathe apprehensive to prefer a test drive. unseemly the best players in cloud VoIP possess crucible periods you can prefer odds of. If a provider claims they don't proffer trials because their other clients don't require about them, or that they don't possess the competence to, steer clear. The major players they recommend to clients fancy CallTower, RingCentral, and 8x8 unseemly possess industry touchstone trials which allow any client to play with the system they are buying into before jumping two feet forward. You wouldn't buy a car without test driving it; don't deal your VoIP system any differently.
  • What does your SLA behold like? While Service even Agreements (SLA) aren't rubber stamps for the uptime you will behold from a provider, they Do silhouette the benign of reimbursements/credits you are owed in situations of non-delivery or outages. A even of four 9's (99.99% uptime) is the very least you should breathe seeking from a provider. This equates to about 52 minutes of downtime per year which is quite acceptable for most companies. Obviously, the more 9's you can garner, the better, but breathe realistic and don't pay hefty premiums to fetch a 100% out of a provider. It's a baseline to utilize for comparison among providers for the most part.
  • Be positive to fetch input from key stakeholders in your organization BEFORE calling a sales rep, as you will likely build a question list with items that are custom to your needs. Fact finding up front is critical to avoid wasting time on providers who can't match your requirements list.

    10. HIPAA Certainly Does Apply to Cloud VoIP

    Are you a Covered Entity (CE) or business Associate (BA) regulated by HIPAA's iron grip? Then the question of HIPAA compliance should breathe one of the first items you peg a VoIP provider with. Many VoIP providers out there esteem to wiggle around this stout issue by stating that they are covered under the "conduit exception" under HIPAA regulations. Unless they are offering you service which is purely in the configuration of a simple analog telephone line for calling/faxing, they likely shouldn't breathe using the "conduit exception" argument.

    And as such, this is an belt with a lot of irritated air around it. I'll breathe quite honest here and contradict it fancy it is: the only cloud hosted VoIP provider I know of which is 100% guaranteed HIPAA compliant is 8x8. I'm not trying to Do a cheap plug here -- these guys will symptom a business associate agreement (BAA) on the spot for any client who needs one, and they possess numerous pages online outlining their strict adherence to HIPAA compliance regulations.

    HIPAA compliance is an all-encompassing methodology not only relating to the security of the technologies being used on their backbone, but how calls are fully encrypted; how data fancy voicemails/faxes are stored; and the policies and auditing they employ to uphold their compliance stance.

    A cloud VoIP provider sidestepping the topic by claiming "conduit exception" isn't grave about gaining your business, and you should walk away.

    VoIP provider 8x8 has an excellent blog post about why holding your VoIP carrier accountable for HIPAA compliance is super important.

    9. Don't vanish With the Cheapest Provider Around

    As if this one needs restating. But too many clients are purely shopping on price point. If you are one of those merely driven towards cloud hosted VoIP for cost alone, you may likely breathe sacrificing other Important facets fancy stability/uptime or 24/7 support.

    In fact, many of the "low cost" providers out there don't even possess telephone back and faith on email based back or worse, forums. An case of a very low cost provider that advertises extremely cheap pricing, but skips on phone support, is CallCentric. Don't let cost solitary override other considerations for a property VoIP provider.

    8. Don't Let Vendors push On-Prem PBX Boxes as Silver Bullets

    I behold this a lot in their industry. Many vendors esteem to push traditional on-premise PBX units, fancy Avaya IP Office systems or similar, as they possess shoe-ins which guarantee their competence to sustain their feet in the door with service contracts, maintenance agreements, and the like. There are numerous reasons I dislike this approach for phone service these days:

  • These boxes are separate points of failure. Only the biggest enterprises can afford truly redundant on-premise PBX systems, with dual or triple PBX boxes, etc. Most SMBs will breathe sold a separate PBX which becomes the lifeline of their phone system. If the unit dies? You're down until it gets replaced. If it needs recent parts in 6-8 years due to failures? You're hoping the phone guy can find parts on the open market, or you're plunking down the cash for a recent PBX. Avoid this messy quagmire.
  • Your phone service is NOT truly universal. Want to prefer your desk phone home or on the road? superior luck without VPN. Traditional VoIP PBX boxes require consistent network connection back to the office where the PBX sits. Services fancy CallTower and 8x8 toil ANYWHERE in the world regardless of what network you are on. This is critical especially for times of emergency where you can't prefer your PBX and rebuild in another office quickly.
  • PBX units usually require specialized PRI service. PRI lines are special carrier lines that are built to interconnect office PBX systems with the ease of the world. But they approach at a price which is usually considerably more costly than what cloud hosted PBX can proffer over BYO internet lines.
  • There are other specifics I could fetch into, but the above three are the main items of interest I utilize as pushback when clients talk to PBX-centric vendors. Unless you possess a compelling business judgement to vanish the PBX route, cloud hosted VoIP is (usually) your better option.

    7. Know Your VoIP property Metrics: Bandwidth, Latency, Loss, Jitter

    Too many clients on the hunt for VoIP are stuck in a tunnel-vision discussion about their internet needs related to a separate metric: bandwidth. While important, this metric only tells one Part of the story. This is because, simply put, you can possess a pipe that is quite tubby (like a 40Mbps connection from your cell provider) but that doesn't move it's necessarily fast. And this is where many well-intentioned people fetch burned with VoIP.

    Here are the key metrics for internet and VoIP property which you need to know:

  • Bandwidth: Describes how "fat" of a pipeline you are being given, with numbers correlating to download and upload speeds.
  • Latency: This is the second Part of the primary equation which determines how "fast" your link to another party is. Lower latency is ALWAYS better and is usually king on hardline ISP connections. Cellular and satellite ISPs are notorious for having terrible latency which is KILLER for property VoIP calls.
  • Jitter: In unpretentious terms, the timing gaps between data packets being sent out on internet lines. foul jitter is higher in millisecond count, with low or nonexistent jitter being best. Hardline ISPs possess better jitter metrics than cellular/satellite services on the average.
  • Packet loss: Ever lose mail you've sent out in the postal system? That's the actual world equivalent of packet loss. superior ISP lines should possess zero packet loss. Even just a few percent of packet loss equates to terrible VoIP calls.
  • There is an excellent primer on some of these terms with deeper explanation available on DSLReports.com.

    And if you are interested in testing your WAN connection property before getting VoIP, RingCentral has a august implement available for putting your line(s) to the test. They likewise likewise proffer a capacity test implement to behold how many VoIP connections your current setup can handle at various property levels.

    Bandwidth02

    Bandwidth, which is the metric most ISPs sell their services upon, tells only Part of the VoIP story. The term relates to how tubby of a pipeline you are being given in two directions (upload/download) for your needs. But having a tubby pipe doesn't always equate to a posthaste pipe. (Image Source: Coolnerds.com)

    After reading the above definitions, your goal should breathe clear: remain away from cellular/satellite ISP providers and opt for cable/fiber service where possible.

    6. Wired Always Beats Wi-Fi, But if you Must...

    The highest property VoIP backbones are always built on solid, Cat6 entrusted networks from the core routing/switching gear out to the actual endpoints (desk phones, soft phones, etc). This is because wired connectivity has a elevated even of assured delivery and property guarantees that they just can't achieve with Wi-Fi-based VoIP yet.

    I know situations will arise where it's not possible, or financially feasible, to fetch wired connectivity back to unseemly desk phones. Or some workers possess no election but to utilize Wi-Fi off devices out in a warehouse or similar office setting. If you've got to vanish off Wi-Fi, here's how to obtain the best out of a foul situation:

  • Get staff devices onto their own dedicated SSID. Using dedicated SSIDs for staff devices not only ensures segmented security from guests, but it likewise means you can withhold in space things fancy traffic limits on guest Wi-Fi traffic while giving your staff devices priority. They obtain it a point to always implement this when deploying their go-t0 access points of election for VoIP, Meraki MR chain units.
  • Get off 2.4GHz and onto 5GHz when possible. Again, another belt that is made super facile if you're using the birthright gear. Meraki's MR chain access points possess endemic "band steering" capability which allows us to compel any and unseemly devices over to 5GHz transmission if they are capable of it. This ensures less congestion, and allows said devices to operate with more stable signals that will breathe less affected by the nasty items above fancy jitter and latency.
  • Disable legacy bitrates and 802.11b. Legacy Wi-Fi technology fancy 802.11b and associated speeds, usually under the moniker "legacy bitrate" or similar, drive down performance/stability of other devices. They simple switch this option off when they configure the Wi-Fi setup.
  • Plan your channel map wisely, or employ smart auto-channel access points. The more neighbors' toes you are stepping on when it comes to Wi-Fi spectrum, the worse off your devices will be. If you are using non-intelligent access points which need manual channel configuration, map your location out and map your channel usage accordingly. They fancy leaving that logic up to intelligent auto channel tuning, something that Meraki's MR access points provide out of the box.
  • As I said, wired is king... but Wi-Fi can breathe made to toil decently well with the birthright equipment.

    5. VLANs possess NOTHING to Do with VoIP Quality

    There is a long held faith on the internet, coming somewhere from the trenches of geekdom, that VLANs are by some means this saving grace and panacea when it comes to VoIP performance. It's as if any mention of VoIP issues always circles back to this notion of "just utilize VLANs." This is absolutely WRONG and couldn't breathe more short sighted and off base.

    VLANs are strictly a SECURITY related function of network design. Many people mis-associate the usage of divorce subnets for data and voice networks as VLAN'ing, but this is merely because many intelligent firewalls combine both aspects into one operation. The usage of divorce subnets is the key Part to any benign of segmentation you want to build into your network -- NOT the VLANs.

    You don't possess to prefer my word for it. Discussions fancy this and this online Do a august job at having other experts interpret the nuances of why VLANs are ineffective for performance improvement or QoS needs.

    The usage of strict VLANs unnecessarily complicates your network design with zero added benefit. Only if your DHCP backbone forces you into a combination VLAN/subnetting segmentation mentality should you breathe using VLANs (as Do the Meraki MX chain firewalls they usually employ in VoIP scenarios.)

    4. It's UPLOAD, Not DOWNLOAD Speeds, That assassinate Cloud VoIP

    Most internet providers proffer service in asymmetrical manner these days, aside from dedicated pipes in the configuration of expensive fiber or metro ethernet. While these are very cost efficacious pipes most of the time, they are usually dogged by the reality that download speeds are almost always FAR greater than upload speeds.

    So prefer a typical Comcast coax cable line, for example. Comcast offers various accelerate levels, such as 16 down / 3 up, 25 down / 10 up, and 50 down / 10 up price points, to appellation a few. As you can see, upload speeds are never as generous as download speeds.

    And this is why I mention this very point. Your download accelerate is likely not to breathe a factor in poor VoIP performance, as download bandwidth from the stout players is usually very generous even on low plans.

    WAN pipes fancy DSL lines, which they are sadly stuck with as a backup pipe at their own office, are pegged at nominal speeds fancy 6 down / 1.5 up. If you are sharing a separate WAN line for both regular computer/server data needs and your VoIP connections, then you are at very elevated risk for VoIP property issues on such petite lines.

    The logic here is pretty facile to remember: breathe more watchful of the UPLOAD you are getting from an ISP; download speeds will rarely if ever approach to breathe an issue.

    3. vanish With Cat6 Wiring When Possible, And Always utilize PoE Switches

    Core wiring infrastructure is critical to august VoIP performance. As I said earlier, you're only as superior as your weakest link. In many situations, customers are fighting with primitive wiring and failing switches, and calling me snoopy as to why their VoIP experience is sub optimal.

    Without getting too technical, VoIP is a VERY fine transmission on your network, and traffic degradation/fluctuations due to poor wiring or cheap switches/routers shows very quickly. In some cases, they possess had to approach in and re-wire a customer network with fresh Cat6 and brand recent gigabit switches to solve the problem. Many times, they entrap this up front before a client even is allowed to obtain a traipse to VoIP, so as to avoid a foul experience preemptively.

    If a wiring contractor is offering to install lesser Cat5 or Cat5e, just contradict no. The extra cost of going Cat6/Cat6a is very minimal these days, and will not only guarantee a cleaner experience on cloud VoIP, but will likewise doubly future proof your network for 10gig ethernet which will likely breathe touchstone on devices in 6-10 years.

    traditional-vs-poe-camera

    Going with PoE-enabled switches is a no brainer these days. It allows for the delivery of data and power over a separate line (Cat6 usually) as opposed to forcing desk phones to utilize AC adapters plus a data line. Filtered power is guaranteed to unseemly desk phones, and AC adapter hassles are completely avoided. They don't roll out VoIP without it these days. (Image Source: CableOrganizer.com)

    Lastly, if you are replacing your wiring, it's usually a superior time to address putting in recent property switches. Don't vanish with the cheap stuff here, but there's likewise no need to vanish top shelf either. They fancy to vanish with Meraki switches when possible, but due to their higher cost, august subs are Cisco petite business SG200/SG300 chain units, or Netgear's PROSAFE business line. And don't skip on the PoE (power over ethernet)!

    The judgement why using PoE to power your endpoint phones is critical is twofold. First, it allows you to ensure you are passing clean, filtered power to unseemly phones since the switches should possess power supplied from a secure power source fancy a UPS. Second, you are reducing the points of failure on the phones since you don't possess to worry about staff unplugging AC adapters, kicking them, damaging them, or using up AC ports below desks.

    PoE is almost a necessity if going with VoIP these days. The number of problems they possess seen on non-PoE deployments is not worth the headache.

    One last word on switches: if financially feasible, fetch divorce dedicated switches for your VoIP phones and ones for data connections to computers. This is especially key on big deployments. They obtain this a requirement for most stout VoIP rollouts they handle. The nice Part about this is you can apply divorce management/QoS policies to the switch ports for a given side en-masse without worrying about affecting the other side of your network. Plus, you can easily utilize subnetting segmentation that is controlled from the upstream port (in their case, usually a Meraki firewall) to hand out dedicated addressing for that side of the network.

    This makes voice/data separation dirt facile and super manageable without much of the headache that traditional per-port VLAN mapping used to entail.

    2. Two WAN Pipes Are Always Better Than One

    Going with cloud hosted VoIP brings up the danger that they are potentially relying on the stability of a separate pipeline back to the internet for their voice traffic. Pipes fetch cut, outages occur, and unseemly of this is a common fact of life. Even dedicated circuits with hypothetical uptime policies/SLAs fetch hit -- and I've seen this countless times over the last few years.

    Which is partially why I don't faith my eggs in one basket, even in the case of expensive fiber lines with lengthy SLA language. Going with dual WAN pipes, even from "best effort" carriers, is usually better than relying on the trusted word of a separate carrier.

    Our touchstone fare approach to dual WAN lines is usually to search out two coax line providers that can proffer august bang for the buck service, and likewise, bring in service from two divorce networks. NEVER settle on two distinct pipes from a separate carrier -- fancy Comcast, for example, which we've seen done on some installs. If the provider as a gross is experiencing issues with their coax backbone in the area, both of your hypothetical divorce lines will breathe toast.

    So double up with divorce lines from different providers. Comcast as your primary, and maybe RCN as your secondary. Or ATT Uverse as your primary and WOW cable as your secondary. Whatever combination you choose, just breathe positive to size your bandwidth needs properly as mentioned earlier.

    The likelihood of two carriers going down at the same time is super slim, and probably only going to betide in the face of a major disaster, fancy a tornado hitting a property. But at that point, you've got bigger issues on your hands than worrying about internet uptime.

    The other prize about dual pipes? As I argue in further detail on my number 1 point below, dual pipes can breathe used to proffer load balancing for your entire network. Given you are employing a smart firewall/router than can apply such logic, traffic load can breathe spread out amongst two lines simultaneously to prefer odds of the additional bandwidth afforded by a second pipe.

    In the case of a separate line going down, your entire network then goes into a single-WAN operation until the other pipe comes back up. Then, you can vanish back to leveraging both connections at once. A crafty, smart feature which is well worth investigating. They utilize it at their own office on a Meraki MX60, and at many client sites, and it rocks.

    One word of caution: remain away from cellular/satellite service as a primary or secondary line. VoIP, as mentioned before, does NOT fancy the latency/jitter problems with these wireless carrier services, and your VoIP property will suffer greatly because of it.

    1. Don't Skimp On the Firewall -- AKA the Brains of Your Network!

    Not unseemly routers/firewalls are created equal. And anyone that tries to contradict as much clearly doesn't possess actual world experience deploying elevated density, elevated stability VoIP environments. That $100 off the shelf unit from Best Buy or Staples likely won't Do the trick. And yes, I Do know many cloud hosted VoIP companies advertise some of these cruddy models on their websites. But the number of times we've had to supplant these with business class units are innumerable thus far.

    Even just searching for a "business class firewall" in common won't submit the birthright results without some fine toothed combing across what the innards of the actual devices truly offer. Here are the determined items you should breathe requiring of any recent firewall to manage the backbone of a cloud hosted VoIP network:

  • QoS capability for necessary VoIP ports. Cheap routers will merely proffer you switches that circle on/off basic QoS functionality for areas fancy "gaming" or "voice." These dummy switches are worthless in my opinion, as your VoIP provider and my VoIP provider could possess completely different definitions of how VoIP travels to/from their network. This is why having the competence to custom control which ports fetch what benign of QoS treatment is critical.
  • Bandwidth limiting on a per-device basis. This is usually reserved for routers/firewalls over the $400 or so price range, but this aspect is key to ensuring everyone on a network is playing fair. Let's face it: bandwidth, no matter how much of it you have, is a limited resource. Even a 150Mbps pipe can breathe torn apart by just a handful of abusers. That's why they require the firewalls they roll out for VoIP possess bandwidth governors, or limiters, that are enforced on a per-device basis. This ensures unbiased play, especially in situations where smaller pipes are at play.
  • Ability to track down abusers and what they are doing. There may breathe other bandwidth or performance sucks affecting your network which may not breathe identifiable up front before a cloud VoIP rollout. Are there some on the network using the office for their personal World of Warcraft updating needs? Are some people deciding to let personal laptops download BitTorrent files unseemly day? These are the mystery items which can assassinate VoIP but which cannot breathe easily pinpointed without proper insight/analytics capabilities. Invest in a firewall which lets you dig into this data and prefer action on it. Meraki's entire MX firewall line, for example, offers this capability.
  • Ability to circle off SIP-ALG and SPI Firewall features. Many cheap firewalls possess forced-on SPI Firewall functionality, which is excellent for security, but in many cases causes issues with cloud hosted VoIP due to how traffic is inspected and dropped. Likewise, SIP-ALG is a feature which many router makers implement to attempt to intelligently handle VoIP traffic, but which almost always fails to toil (don't require me why -- it just never works, and you can read up further on this messy feature here). Ensure that the router you are purchasing has explicit switches to circle this stuff off, or that these functions don't impede on cloud VoIP from your provider of choice. As a note, since I've been heavily speaking to the magic of Meraki's MX boxes, they Do NOT utilize SIP-ALG as far as I know, and their implementation of SPI firewall technology actually works fine out of the box with no need to breathe shut down. Yay!
  • How does patching behold on the device? Does the firewall need manual intervention to breathe patched, or can it handle its own patching? This is critical to ensure security fixes are being implemented; bugs squashed as they are found; and performance improvements delivered when available. They fancy Meraki devices since they Do this without making us raise a finger.
  • Can you convene someone to assist with emergency configuration questions? For most cheap routers, the retort here is "no" outside of a petite window you may fetch after purchase. This is unacceptable for companies that will faith on such a router to power their data and voice network day to day. I'd rather not leave my luck to the gremlins. fetch a router that comes with 24/7 support, either in the configuration of bundled back or via a license.
  • While the above won't guarantee that you won't fetch stuck with a non-compatible or functional firewall when it comes to cloud VoIP, these are tried and factual facets that they possess approach to faith on over the years.

    In general, their company stands behind the reliability and stability that has been proven from the Meraki MX-series firewalls they possess in the field. These units are so entrusted with their cloud hosted VoIP rollouts that they pretty much exclusively possess settled on using them for nearly every client situation. In fact, if you want to approach onboard as a managed back customer with their company, they won't let you on without having one of these boxes at your office.

    mx64w-mantle

    The Meraki MX64W, shown above, is a firewall they possess battle tested time and time again with excellent results handling cloud hosted VoIP. We've tried Sonicwalls, Cisco ASAs, Netgear units, and everything in between, and sustain coming back to Meraki's MX line of devices. They just work. What more could they require for?

    Many people possess had pretty decent luck with Sonicwall, but after a messy back experience during a stressful deployment on a TZ-series router last year, they are steering clear of the devices now. I know plenary well it's a situation that could breathe isolated to us, but they possess cramped judgement to traipse away from the rock-solid nature of Meraki's boxes.

    Regardless of which direction you vanish with your router, just remember: Do NOT SKIMP HERE! A cheap firewall usually yields cheap results.

    Cloud Hosted VoIP Works Well When Planned For Accordingly

    Like with any recent technology change at your business, proper planning is key and downright critical in many ways. Jumping the gun and ordering service from the likes of a RingCentral or CallTower Hosted Skype for business offering without due diligence is recipe for disaster.

    And faith me, they possess seen it countless times out in the wild. Just fancy you can't push the best race car in the world to its peak performance if the road beneath it stinks, cloud hosted VoIP is very much a similar beast.

    It loves low latency. It expects redundant, dual WAN pipes. It excels when delivered over quality Cat6 lines and matching switch equipment. And downright thrives when managed with intelligent, VoIP-aware firewalls such as Meraki MX-series boxes.

    Is there a cookie cutter approach to delivering the sole "answer" for property cloud hosted VoIP? Absolutely not. Each office and scenario will require its own dedicated map for filling in the blanks.

    Hopefully the above best practices can give you the tools necessary to obtain the birthright decisions when investing in cloud hosted VoIP. For most companies, they only possess one solid haphazard to Do VoIP birthright -- obtain it count on the first try.

    Photo Credit: Gazlast/Shutterstock

    Derrick WlodarzDerrick Wlodarz is an IT Specialist who owns Park Ridge, IL (USA) based technology consulting & service company FireLogic, with over eight+ years of IT experience in the private and public sectors. He holds numerous technical credentials from Microsoft, Google, and CompTIA and specializes in consulting customers on growing irritated technologies such as Office 365, Google Apps, cloud-hosted VoIP, among others. Derrick is an lively member of CompTIA's subject Matter Expert Technical Advisory Council that shapes the future of CompTIA exams across the world. You can compass him at derrick at wlodarz dot net.



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    Cisco [318 Certification Exam(s) ]
    Citrix [47 Certification Exam(s) ]
    CIW [18 Certification Exam(s) ]
    Cloudera [10 Certification Exam(s) ]
    Cognos [19 Certification Exam(s) ]
    College-Board [2 Certification Exam(s) ]
    CompTIA [76 Certification Exam(s) ]
    ComputerAssociates [6 Certification Exam(s) ]
    Consultant [2 Certification Exam(s) ]
    Counselor [4 Certification Exam(s) ]
    CPP-Institue [2 Certification Exam(s) ]
    CPP-Institute [1 Certification Exam(s) ]
    CSP [1 Certification Exam(s) ]
    CWNA [1 Certification Exam(s) ]
    CWNP [13 Certification Exam(s) ]
    Dassault [2 Certification Exam(s) ]
    DELL [9 Certification Exam(s) ]
    DMI [1 Certification Exam(s) ]
    DRI [1 Certification Exam(s) ]
    ECCouncil [21 Certification Exam(s) ]
    ECDL [1 Certification Exam(s) ]
    EMC [129 Certification Exam(s) ]
    Enterasys [13 Certification Exam(s) ]
    Ericsson [5 Certification Exam(s) ]
    ESPA [1 Certification Exam(s) ]
    Esri [2 Certification Exam(s) ]
    ExamExpress [15 Certification Exam(s) ]
    Exin [40 Certification Exam(s) ]
    ExtremeNetworks [3 Certification Exam(s) ]
    F5-Networks [20 Certification Exam(s) ]
    FCTC [2 Certification Exam(s) ]
    Filemaker [9 Certification Exam(s) ]
    Financial [36 Certification Exam(s) ]
    Food [4 Certification Exam(s) ]
    Fortinet [12 Certification Exam(s) ]
    Foundry [6 Certification Exam(s) ]
    FSMTB [1 Certification Exam(s) ]
    Fujitsu [2 Certification Exam(s) ]
    GAQM [9 Certification Exam(s) ]
    Genesys [4 Certification Exam(s) ]
    GIAC [15 Certification Exam(s) ]
    Google [4 Certification Exam(s) ]
    GuidanceSoftware [2 Certification Exam(s) ]
    H3C [1 Certification Exam(s) ]
    HDI [9 Certification Exam(s) ]
    Healthcare [3 Certification Exam(s) ]
    HIPAA [2 Certification Exam(s) ]
    Hitachi [30 Certification Exam(s) ]
    Hortonworks [4 Certification Exam(s) ]
    Hospitality [2 Certification Exam(s) ]
    HP [746 Certification Exam(s) ]
    HR [4 Certification Exam(s) ]
    HRCI [1 Certification Exam(s) ]
    Huawei [21 Certification Exam(s) ]
    Hyperion [10 Certification Exam(s) ]
    IAAP [1 Certification Exam(s) ]
    IAHCSMM [1 Certification Exam(s) ]
    IBM [1530 Certification Exam(s) ]
    IBQH [1 Certification Exam(s) ]
    ICAI [1 Certification Exam(s) ]
    ICDL [6 Certification Exam(s) ]
    IEEE [1 Certification Exam(s) ]
    IELTS [1 Certification Exam(s) ]
    IFPUG [1 Certification Exam(s) ]
    IIA [3 Certification Exam(s) ]
    IIBA [2 Certification Exam(s) ]
    IISFA [1 Certification Exam(s) ]
    Intel [2 Certification Exam(s) ]
    IQN [1 Certification Exam(s) ]
    IRS [1 Certification Exam(s) ]
    ISA [1 Certification Exam(s) ]
    ISACA [4 Certification Exam(s) ]
    ISC2 [6 Certification Exam(s) ]
    ISEB [24 Certification Exam(s) ]
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    ITEC [1 Certification Exam(s) ]
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    LEED [1 Certification Exam(s) ]
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    Lotus [66 Certification Exam(s) ]
    LPI [24 Certification Exam(s) ]
    LSI [3 Certification Exam(s) ]
    Magento [3 Certification Exam(s) ]
    Maintenance [2 Certification Exam(s) ]
    McAfee [8 Certification Exam(s) ]
    McData [3 Certification Exam(s) ]
    Medical [69 Certification Exam(s) ]
    Microsoft [368 Certification Exam(s) ]
    Mile2 [2 Certification Exam(s) ]
    Military [1 Certification Exam(s) ]
    Misc [1 Certification Exam(s) ]
    Motorola [7 Certification Exam(s) ]
    mySQL [4 Certification Exam(s) ]
    NBSTSA [1 Certification Exam(s) ]
    NCEES [2 Certification Exam(s) ]
    NCIDQ [1 Certification Exam(s) ]
    NCLEX [2 Certification Exam(s) ]
    Network-General [12 Certification Exam(s) ]
    NetworkAppliance [36 Certification Exam(s) ]
    NI [1 Certification Exam(s) ]
    NIELIT [1 Certification Exam(s) ]
    Nokia [6 Certification Exam(s) ]
    Nortel [130 Certification Exam(s) ]
    Novell [37 Certification Exam(s) ]
    OMG [10 Certification Exam(s) ]
    Oracle [269 Certification Exam(s) ]
    P&C [2 Certification Exam(s) ]
    Palo-Alto [4 Certification Exam(s) ]
    PARCC [1 Certification Exam(s) ]
    PayPal [1 Certification Exam(s) ]
    Pegasystems [11 Certification Exam(s) ]
    PEOPLECERT [4 Certification Exam(s) ]
    PMI [15 Certification Exam(s) ]
    Polycom [2 Certification Exam(s) ]
    PostgreSQL-CE [1 Certification Exam(s) ]
    Prince2 [6 Certification Exam(s) ]
    PRMIA [1 Certification Exam(s) ]
    PsychCorp [1 Certification Exam(s) ]
    PTCB [2 Certification Exam(s) ]
    QAI [1 Certification Exam(s) ]
    QlikView [1 Certification Exam(s) ]
    Quality-Assurance [7 Certification Exam(s) ]
    RACC [1 Certification Exam(s) ]
    Real-Estate [1 Certification Exam(s) ]
    RedHat [8 Certification Exam(s) ]
    RES [5 Certification Exam(s) ]
    Riverbed [8 Certification Exam(s) ]
    RSA [15 Certification Exam(s) ]
    Sair [8 Certification Exam(s) ]
    Salesforce [5 Certification Exam(s) ]
    SANS [1 Certification Exam(s) ]
    SAP [98 Certification Exam(s) ]
    SASInstitute [15 Certification Exam(s) ]
    SAT [1 Certification Exam(s) ]
    SCO [10 Certification Exam(s) ]
    SCP [6 Certification Exam(s) ]
    SDI [3 Certification Exam(s) ]
    See-Beyond [1 Certification Exam(s) ]
    Siemens [1 Certification Exam(s) ]
    Snia [7 Certification Exam(s) ]
    SOA [15 Certification Exam(s) ]
    Social-Work-Board [4 Certification Exam(s) ]
    SpringSource [1 Certification Exam(s) ]
    SUN [63 Certification Exam(s) ]
    SUSE [1 Certification Exam(s) ]
    Sybase [17 Certification Exam(s) ]
    Symantec [134 Certification Exam(s) ]
    Teacher-Certification [4 Certification Exam(s) ]
    The-Open-Group [8 Certification Exam(s) ]
    TIA [3 Certification Exam(s) ]
    Tibco [18 Certification Exam(s) ]
    Trainers [3 Certification Exam(s) ]
    Trend [1 Certification Exam(s) ]
    TruSecure [1 Certification Exam(s) ]
    USMLE [1 Certification Exam(s) ]
    VCE [6 Certification Exam(s) ]
    Veeam [2 Certification Exam(s) ]
    Veritas [33 Certification Exam(s) ]
    Vmware [58 Certification Exam(s) ]
    Wonderlic [2 Certification Exam(s) ]
    Worldatwork [2 Certification Exam(s) ]
    XML-Master [3 Certification Exam(s) ]
    Zend [6 Certification Exam(s) ]





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