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6210 exam Dumps Source : Avaya Aura Contact hub Implementation

Test Code : 6210
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dumps questions : 65 real Questions

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Avaya Avaya Aura Contact Center

AI enterprise Earns Avaya Compliance | killexams.com real Questions and Pass4sure dumps

November 12, 2018

Unified communications is fitting a cloud driven assignment – enjoy most things in enterprise. because the cloud takes middle stage it allows a current wave of innovation, and an elevated presence of synthetic intelligence (AI).

SmartAction announced that its options at the minute are compliant with a pair of Avaya’s contact hub options. The company of AI-powered digital agent solutions and Avaya technology companion and Avaya DevConnect member is proving an terrible lot within the manner of abilities.

“The composite of Avaya outfit and SmartAction cloud-primarily based AI automation helps their shared customers present astonishing consumer aid by the employ of the contact core. they are thrilled to efficiently finished compliance trying out and continue working alongside the Avaya team,” Mike Vanca, Chief Product Officer, SmartAction.

SmartAction already helps a few employ circumstances, spanning 14 industries. The AI- powered digital brokers brag herbal language intent capture and routing, tech help, membership administration and more, and are without vicissitude built-in with the Avaya aura platform for contact centres 7.1 and Avaya Session border Controller for commercial enterprise 7.2.

“technology companions enjoy SmartAction present yet one more proof point for Avaya’s imaginative and prescient of the AI-enabled customer adventure. The delivery of AI-powered digital agent services enables enterprises to present their own consumers greater effectual and assorted self-provider alternatives, while increasing the efficiencies of their personal contact facilities via automation and machine gaining lore of,” Eric Rossman, vp, Partnerships and Alliances, Avaya.

Partnerships fabricate the innovation required to uphold the digital age and this era of transformation possible. a local benefitting a superb deal because of this is AI.

Edited by Maurice Nagle


SmartAction options Now Rated "Avaya Compliant" | killexams.com real Questions and Pass4sure dumps

No outcome found, are attempting current key phrase!The solution is now compliance-demonstrated by means of Avaya for compatibility with the Avaya charisma® platform for contact facilities ... their shared shoppers present top notch customer hearten by the employ of the contact core. They ...

Avaya aura Contact hub Integrates fb, Twitter | killexams.com real Questions and Pass4sure dumps

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6210 exam Dumps Source : Avaya Aura Contact hub Implementation

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TMCNet: SmartAction Solutions Now Rated

EL SEGUNDO, Calif., Nov. 12, 2018 SmartAction, the leading AI-powered virtual agent solution for contact centers, today announced that its solutions are compliant with key contact hub solutions from Avaya, a global provider of industry communications software, systems, and services.

SmartAction's AI-powered virtual agents automate conversations that live agents ply today. The cloud-based service works across 14 industries and dozens of employ cases, from natural language intent capture and routing, to repetitive inquiries enjoy order management, billing, roadside assistance, membership management, tech support, and much more. The solution is now compliance-tested by Avaya for compatibility with the Avaya Aura® platform for contact centers 7.1 and Avaya Session border Controller for Enterprise 7.2.

SmartAction is a Technology ally in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  

As a Technology Partner, SmartAction is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test course for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to supplant their existing infrastructure—speeding deployment of current applications and reducing both network complexity and implementation costs.  

Quotes:"The combination of Avaya outfit and SmartAction cloud-based AI automation helps their shared clients proffer exceptional customer uphold via the contact center. They are thrilled to successfully complete compliance testing and continue working alongside the Avaya team."-- Mike Vanca, Chief Product Officer, SmartAction

"Technology partners enjoy SmartAction proffer yet another proof point for Avaya's vision of the AI-enabled customer experience. The delivery of AI-powered virtual agent services allows enterprises to proffer their own customers more effectual and distinctive self-service options, while increasing the efficiencies in their own contact centers through automation and machine learning."-- Eric Rossman, vice president, Partnerships and Alliances, Avaya

Additional Resourceswww.devconnectmarketplace.com/marketplace/smartactionwww.avaya.com/devconnectwww.avaya.com/aiconnect

About AvayaAvaya is a global leader in digital communications software, services and devices for businesses of every sizes. Their open, smart and customizable solutions for contact centers and unified communications proffer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes smart connections and creates seamless communication experiences for their customers, and their customers. Their professional planning, uphold and management services teams hearten optimize solutions, for highly responsible and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, gratify visit www.avaya.com.

About SmartActionSmartAction is the leading provider of AI-powered virtual agents for contact centers. Businesses automate conversations that live agents ply today over voice, chat, and text using SmartAction's cloud-based virtual agents. Every solution is powered by proprietary conversational AI and delivered with a dedicated team of SmartAction CX experts, who steer the transformation to automation for the most human-centric AI tang possible. For more information, visit www.smartaction.ai.  

Cision View original content:http://www.prnewswire.com/news-releases/smartaction-solutions-now-rated-avaya-compliant-300747682.html

SOURCE SmartAction

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Calabrio Expands ACD Integrations with Avaya Aura Contact hub | killexams.com real questions and Pass4sure dumps

May 28, 2014 09:02 ET | Source: Calabrio, Inc.

MINNEAPOLIS, May 28, 2014 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact hub workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact hub (AACC), including the Communications Server 1000 platform.

Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to current and existing Avaya Aura Contact hub users, without forcing infrastructure upgrades, enjoy automatic muster distributor (ACD) hardware.

"We are committed to the Avaya community, and believe companies should possess a preference in both hardware and software. Their direct software integration with AACC puts customers in control," said Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO software with a supple and modern architecture that allows us to seamlessly integrate with any ACD."

Calabrio's direct software integration with the Avaya Aura Contact hub adds to its list of integrations offered, which comprehend the Avaya Aura muster hub Elite on the Communications Manager platform.

Named a Visionary Vendor for the second consecutive year by Gartner*, Calabrio's integrated WFO suite provides the contact hub with a modern, responsible and supple software platform. Calabrio ONE offers users with a consistent tang and interface across muster recording, property management, workforce management; and speech, text and desktop analytics solutions.

Calabrio is a gold member of the Avaya DevConnect program; allotment of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of current applications and reduce both network complexity and implementation costs.

A complete list of product announcements, industry accolades and other company word is available in Calabrio's Media Center.

For more information about Calabrio and Calabrio ONE, visit http://www.calabrio.com.

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact hub workforce optimization software that's easy to implement, employ and maintain. Calabrio ONE includes muster recording, property assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is supple – providing product bundles and add-ons that fabricate it easy for customers to open with the birthright set of applications and features for their industry today, then build on their success with current applications and features as their industry matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact hub to integrate current applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, lore workers and executives. Calabrio is a gold member of the Avaya DevConnect program. Find word and information at http://www.calabrio.com.

Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. every other trademarks mentioned in this document are the property of their respective owners.

*Gartner, Inc., Magic Quadrant for Contact hub Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not exist construed as statements of fact. Gartner disclaims every warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/05/prweb11888967.htm

Haberman for Calabrio Tim Nelson +1 612-436-5543

New York Mets race a Triple Play with Avaya | killexams.com real questions and Pass4sure dumps

Avaya Networking, Aura Contact hub and Unified Communications will hearten help customer service and enhance the fan tang at Citi Field

SANTA CLARA, CA --(Marketwired - January 17, 2017) - Avaya today announced that the current York Mets organization will implement the Avaya Aura® Platform for contact hub and unified communications, along with a modern Avaya data core networking infrastructure at Citi Field. The goal: Transform the course the team communicates, collaborates and serves its fans.

With Citi field -- the Mets' home stadium -- seeing upwards of 3 million visitors per year, the ball club recognized a requisite to modernize its ticketing operations department. The Mets moved forward with Avaya Aura, an advanced unified communications and contact hub solution, for current capabilities that will meet the needs for increased scale and faster, more personalized service, using Integration Partners, an Avaya Diamond-certified partner, to guarantee a smooth implementation.

The staff in the 100+ agent muster hub will now possess productivity-boosting features such as a single, digital interface for managing every fan interactions, the ability to dial out of email using a lone click, and the flexibility to employ any available workstation. In addition, current tools will allow the club to better track the number of calls coming in and out of its ticketing department, providing greater visibility into agent performance while capturing the moneyed customer details that lead to next smooth of service. Future integration between Avaya Aura and the organization's CRM platform will hearten ensure that fans possess the best workable customer tang when purchasing seats or season ticket packages.

Unified communications boosts staff collaboration

With Avaya networking infrastructure that supports enterprise-wide collaboration, Mets team executives will possess an integrated voice, video, data, and web communications to manage their mobility and conference needs. Features such as mobile twinning, which automatically enables calls to employees' office extensions to exist accessed on their cell phones will effectively mobilize their workforce, ensuring staff can respond no matter where they are without delay.

Additionally, since Avaya's advanced unified communications solution can extend across locations, the Mets front office at Citi field will soon exist able to seamlessly communicate and collaborate with colleagues who are in Florida for spring training, or with affiliated teams such as the Brooklyn Cyclones.

Resilient network is easy to manage and maintain

With 40,000+ people in the stands on game days, the Mets staff can't afford to possess any problems communicating. And thanks to a resilient and secure Avaya networking environment that's proven itself at multiple Olympic Games, employees throughout Citi field -- a 1.2 million square foot facility - are ensured best-in-class uptime that guards against costly Wi-Fi outages and dropped calls.

Even better, the Mets will employ Avaya Managed Services to oversee its smart stadium experience. Designed to maximize performance and simplify the course businesses deliver unified communications and contact hub solutions, Managed Services will significantly reduce the amount of time the Mets highly-skilled IT staff disburse maintaining and managing its network, helping the club save money by reducing the total cost of ownership of its communications infrastructure and management.

"The NY Mets possess millions of loyal fans and want to provide them the best experience. Avaya understands exactly where they requisite to fade and delivers the technology that the Mets and their fans can import on."

Tom Festa, Vice President of Technology for the current York Mets

Avaya ENGAGE 2017 welcomes Tom Festa, who will exist joining Avaya CMO, Morag Lucey, on stage in Las Vegas on February 14 for a panel titled, "CIOs and CMOs: Better together to drive transformation."

About Avaya

Avaya enables the mission critical, real-time communication applications of the world's most considerable operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact hub and unified communications with integrated, secure networking -- offered on premises, in the cloud, or a hybrid. Today's digital world requires some configuration of communications enablement, and no other company is better positioned to attain this than Avaya. For more information, gratify visit www.avaya.com and www.avayasports.com.

About Integration Partners

Integration Partners (www.integrationpartners.com) is a collaboration and networking services engineering firm specializing in solutions that are open, scalable and drive to greater productivity and competitiveness for their clients. Their portfolio serves enterprises nationwide with Cloud, Security, Advanced, and Managed Services. Integration Partners is a privately held company headquartered in Lexington, Massachusetts.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn and the Avaya Connected Blog.

Certain statements contained in this press release may exist forward-looking statements. These statements may exist identified by the employ of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. They possess based these forward-looking statements on their current expectations, assumptions, estimates and projections. While they believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond their control. These and other considerable factors may intuition their actual results to vary materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, gratify mention to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any demur or responsibility to update or revise any forward-looking statements.



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