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642-242 | Unified Contact Center Enterprise Implementation(UCCEI)

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642-242 - Unified Contact Center Enterprise Implementation(UCCEI) - braindump

Vendor Cisco
Exam Number 642-242
Exam Name Unified Contact Center Enterprise Implementation(UCCEI)
Questions 150 Q & A
Recent Update October 17, 2018
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642-242 exam Dumps Source : Unified Contact Center Enterprise Implementation(UCCEI)

Test Code : 642-242
Test Name : Unified Contact Center Enterprise Implementation(UCCEI)
Vendor Name : Cisco
Q&A : 150 Real Questions

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Cisco Cisco Unified Contact Center

Cisco declares agreement to acquire BroadSoft, a pacesetter in Cloud Calling and make contact with center options | killexams.com Real Questions and Pass4sure dumps

SAN JOSE, CA and GAITHERSBURG, MD--(Marketwired - Oct 23, 2017) - Cisco ( NASDAQ : CSCO ) and BroadSoft ( NASDAQ : BSFT ) today announced a definitive contract for Cisco to acquire publicly-held BroadSoft, Inc., headquartered in Gaithersburg, MD. Pursuant to the settlement, Cisco will pay $55 per share, in cash, in change for each and every share of BroadSoft, or an mixture buy fee of about $1.9 billion web of money, assuming totally diluted shares including conversion of debt. The acquisition has been accepted by using the board of directors of every enterprise.

"together, Cisco and BroadSoft will convey a robust suite of collaboration capabilities across each market phase," stated Rowan Trollope, senior vp and prevalent supervisor of Cisco's functions company community. "We believe that our mixed offers, from Cisco's collaboration expertise for enterprises to BroadSoft's suite for small and medium companies delivered via provider providers will give clients greater choice and flexibility."

"we're enthusiastic about this transaction, which represents the culmination of a strong technique undertaken by BroadSoft's Board of administrators to maximize shareholder value," mentioned Michael Tessler, president and CEO, BroadSoft. "As companies continue to circulate towards the cloud in quest of simplicity and velocity, becoming a member of Cisco will enable us to convey best-in-classification collaboration tools and capabilities. BroadSoft's hosted choices, offered in the course of the carrier providers and aimed toward small and medium groups, are enormously complementary to Cisco's on-premises and business-centric HCS offerings. collectively, we are able to inspire groups to create, collaborate and perform in ways under no circumstances earlier than imagined."

further and further corporations predict absolutely featured voice and get in touch with core solutions with the capability to installation them on-premises or in the cloud. by way of combining BroadSoft's open interface and necessities-based mostly cloud voice and get in touch with core options delivered via carrier provider partners, with Cisco's main meetings, hardware and functions portfolio, the mixed company will offer foremost-of-breed solutions for businesses of all sizes and convey a full suite of collaboration capabilities to vigor the way forward for work.

The acquisition of BroadSoft reinforces Cisco's commitment to Unified Communications and enhances its capability to address the thousands and thousands of growing older TDM lines poised to transition to IP technology and cloud native solutions over the arrival years. 

"Cisco these days marked a major milestone with our 2 hundredth acquisition. Acquisitions continue to be a core a part of our innovation approach and during the last two years have helped Cisco accelerate or enter areas equivalent to IoT, software intelligence, AI, hyperconvergence and SD-WAN," referred to Rob Salvagno, vp of Cisco corporate construction. "With the addition of BroadSoft, we predict to speed up the pace of innovation throughout our total collaboration portfolio."

The acquisition is anticipated to close all through the primary quarter of calendar yr 2018, area to everyday closing situations and regulatory review. just before the shut, Cisco and BroadSoft will proceed to function as separate groups. Upon completion of the transaction, BroadSoft employees will join Cisco's Unified Communications expertise neighborhood led through vice president and time-honored manager Tom Puorro, under the functions community led by way of Trollope.

For greater counsel about Cisco's intent to purchase BroadSoft examine the weblog from Rob Salvagno.

Investor and Media call Cisco vice chairman of corporate construction Rob Salvagno will join Cisco Senior vp and accepted supervisor, applications neighborhood, Rowan Trollope, and BroadSoft CEO Michael Tessler, to host a joint investor, media and trade analyst name on October 23 at 6:00 AM PT/9:00 AM ET to focus on the proposed transaction. To view the webcast https://investor.cisco.com. Toll free dial in: 888-769-9722; or toll: 1-517-308-9258; Passcode: 6823261. conference call replay might be available approximately one hour after the conclusion of the experience on October 23, 2017 to November 6, 2017 at toll free: 800-677-5855 or toll: 203-369-3660.The replay also will even be available by means of webcast on the Cisco Investor members of the family web page at http://investor.cisco.com, no password required.

Story Continues

About BroadSoft

BroadSoft is the technology innovator in cloud PBX, unified communications, group collaboration, and phone core solutions for agencies and service providers across 80 countries. we are a market chief for cloud unified communications with an open, cell and relaxed platform trusted via 25 of the area's true 30 service suppliers by using revenue. Our BroadSoft enterprise utility suite empowers clients and teams to share concepts and work readily to achieve breakthrough performance. For more information, seek advice from www.BroadSoft.com.

About Cisco Cisco ( NASDAQ : CSCO ) is the worldwide expertise leader that has been making the cyber web work in view that 1984. Our individuals, products, and companions support society securely connect and catch the following day's digital opportunity today. find extra at newsroom.cisco.com and comply with us on Twitter at @Cisco.

RSS Feed for Cisco: http://newsroom.cisco.com/rss-feeds

Cisco and the Cisco logo are logos or registered logos of Cisco and/or its associates within the U.S. and different nations. To view a listing of Cisco emblems, go to: www.cisco.com/go/emblems. Third-birthday celebration emblems mentioned during this doc are the property of their respective homeowners. the use of the observe accomplice does not imply a partnership relationship between Cisco and any other business. 

forward-looking Statements This press liberate could be deemed to comprise forward-searching statements, which can be field to the secure harbor provisions of the private Securities Litigation Reform Act of 1995, including statements involving the mixture of the businesses' items and technologies to trap market probability in collaboration, the anticipated advantages to Cisco, BroadSoft and their respective valued clientele from completing the acquisition, including the acceleration of the tempo of innovation throughout Cisco's collaboration portfolio, the birth of next-era collaboration capabilities for clients, and the acceleration of the boom of Cisco's cloud collaboration portfolio because of the acquisition, and the expected completion of the acquisition. Statements regarding future hobbies are based on the parties' present expectations and are always area to linked risks involving, among other issues, obtaining BroadSoft's stockholder and regulatory approval of the acquisition or that different situations to the closing of the transaction can also no longer be satisfied, the competencies have an impact on on the business of BroadSoft due to the uncertainty in regards to the acquisition, the occurrence of any adventure, alternate or other instances that may provide upward push to the termination of the definitive agreement, the effect of any criminal court cases regarding the transaction, customary financial conditions, the retention of personnel of BroadSoft and the means of Cisco to effectively integrate BroadSoft's market opportunities, know-how, personnel and operations and to obtain expected merits. for this reason, actual consequences may vary materially and adversely from these expressed in any ahead-looking statements. For information related to different connected hazards, see the "possibility components" component of Cisco's most fresh file on kind 10-k filed with the SEC on September 7, 2017, as smartly because the "chance components" section of BroadSoft's most contemporary stories on form 10-k and kind 10-Q filed with the SEC on February 23, 2017 and August 7, 2017, respectively. The parties undertake no duty to revise or replace any ahead-looking statements for any intent.

additional info and the place to locate It In connection with the proposed acquisition and required stockholder approval, BroadSoft will file with the Securities and trade commission a preliminary proxy observation and a definitive proxy statement. The proxy commentary can be mailed to the stockholders of BroadSoft. BroadSoft's stockholders are advised to examine the proxy observation (including all amendments and supplements) and different primary materials when they become available as a result of they're going to include important tips.  investors may achieve free copies of these documents (when they can be found) and other documents filed with the SEC at its web site at http://www.sec.gov. moreover, buyers may gain free copies of the files filed with the SEC by BroadSoft by going to BroadSoft's Investor family members page on its company web page at http://traders.broadsoft.com or by way of contacting BroadSoft Investor members of the family at (561) 404-2130.

BroadSoft and its officers and directors and different participants of management and personnel can be deemed to be participants within the solicitation of proxies from BroadSoft's stockholders with recognize to the acquisition. tips about BroadSoft's govt officers and administrators is set forth within the proxy observation for the BroadSoft's 2017 Annual assembly of Stockholders, which changed into filed with the SEC on March 17, 2017, and BroadSoft's other filings with the SEC. investors can also gain greater distinctive tips regarding the direct and indirect interests of BroadSoft and its respective government officers and directors within the acquisition by way of studying the preliminary and definitive proxy statements regarding the transaction, which will be filed with the SEC.

furthermore, Cisco and its officers and administrators could be deemed to have participated within the solicitation of proxies from BroadSoft's stockholders in desire of the approval of the transaction. assistance concerning Cisco's directors and executive officers is determined forth in Cisco's proxy commentary for its 2016 Annual assembly of Shareholders, which was filed with the SEC on October 24, 2016, annual file on form 10-ok filed with the SEC on September 7, 2017, kind eight-ok filed with the SEC on September 18, 2017, and kind 8-k filed with the SEC on March 13, 2017. These files are available free of can charge at the SEC's web site at www.sec.gov or by going to Cisco's Investor relations web page at http://investor.cisco.com.


Tympani Inc., identified by using Cisco as Unified Contact middle commercial enterprise authorized know-how issuer in the united states | killexams.com Real Questions and Pass4sure dumps

This designation recognizes Tympani as having fulfilled the training requirements and application prerequisites to sell, deploy and assist Cisco Unified Contact middle options focused to the excessive-end business contact center industry.

Chicago, IL (PRWEB) December 01, 2015

Tympani Inc., introduced these days that it has accomplished the Unified Contact middle commercial enterprise approved expertise company (ATP) reputation from Cisco. This designation recognizes Tympani as having fulfilled the practicing necessities and program must haves to promote, deploy and support Cisco Unified Contact core options focused to the excessive-conclusion commercial enterprise contact center marketplace.

Ed Kapelinski, President of Tympani cited, "As a crucial strategic piece of our consultancy, our contact core group was developed over time to be certain we have the adventure, competencies, capabilities, and depth to provide the extraordinary consumer provider required to develop into a UCCE advanced know-how partner. We appear ahead to serving the wants of latest and current UCCE shoppers."

To qualify for Cisco Unified Contact middle ATP reputation, Tympani had to meet a couple of necessities, from reaching the Cisco advanced Unified Communications Specialization to retaining excessive ranges of consumer pride. Channel partners should have group of workers that can fulfill certain job duties. companions are also required to build a lab for development and consumer-fault replication. The lab need to include current, upgraded and maintained Cisco Unified CCE solutions, each configured for precise world trying out to simulate precise end-consumer conditions.

The Cisco authorized expertise company (ATP) application is part of Cisco's go-to-market method for emerging applied sciences. The application helps Cisco to outline the knowledge, skills and functions that channel companions should successfully sell, deploy and assist an emerging know-how. as the market changes, an ATP may well be discontinued or evolve right into a Cisco specialization.

ABOUT TYMPANITympani Inc. is an IT consulting and engineering firm with one intention: to help its corporate consumers be confident in their IT choices. Tympani's technique-oriented approach identifies the most beneficial technology for the client's company and IT lifecycle needs. Tympani consultants combine company experience and technical abilities to give finished capabilities-from know-how assessment to session, implementation and administration of IT infrastructure, cloud computing, unified communications, contact core, and catastrophe healing. Headquartered in suburban Chicago, Tympani works with mid-market and business purchasers nationwide to help their enterprise method with most suitable IT options.

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Cisco Certifies CBTS as Unified Contact core business accomplice | killexams.com Real Questions and Pass4sure dumps

February 29, 2016 09:35 ET | supply: Cincinnati Bell Inc

CINCINNATI, Feb. 29, 2016 (GLOBE NEWSWIRE) -- Cisco has named Cincinnati Bell technology options as one in all its Unified Contact middle business (UCCE) partners in the united states. As a certified know-how provider for Cisco UCCE options, CBTS adds Cisco’s most exclusive designation to its already vast portfolio of certifications.

CBTS is committed to serving as a strategic accomplice for commercial enterprise groups that want to offer their consumers a dynamic, world-class contact center journey, that may raise client delight and typical business profitability. incomes Cisco’s UCCE certification extra strengthens CBTS’ capacity to execute on this dedication.

“As a Cisco UCCE partner, we are able to give business shoppers a number of ingenious options for their contact facilities,” stated Al Early, vice president of IT options and sales at CBTS. “This certification - when combined with our present deep skills in different functions - extra differentiates CBTS in the market.”

enterprise organizations are more and more investing in client contact facilities and moving toward “Omni-channel” options that facilitate interactions throughout loads of structures – including voice, video, speedy messaging and electronic mail. As a Cisco UCCE accomplice, CBTS can bring to enterprise clients both the know-how infrastructure and the fundamental applications to create this atmosphere.

“Our business enterprise customers want to give an interesting provider experience where interactions with their own clients ensue on multiple systems,” said Early.  “They appreciate that a good contact core journey strengthens their manufacturers, and in the end adds value to their agencies.”

CBTS can leverage Cisco’s UCCE solutions across numerous contact core models. This comprises creating a premise-based answer; offering a managed functions answer throughout a number of homes; and featuring a cloud providing.

For extra suggestions on CBTS and its full suite of company options, go to www.cbts.web.

About CBTS

CBTS is a wholly owned subsidiary of Cincinnati Bell (NYSE: CBB). The business combines the information networking capabilities of Cincinnati Bell with next-generation managed services that supply organizations with bendy solutions for conclusion-to-conclusion IT deployment. The CBTS business mannequin can help organizations enhance productivity and operational efficiency whereas cutting back prices and dangers through solutions that center of attention on business continuance, compliance, protection, and expertise infrastructure. For more assistance, talk over with www.cbts.internet.

Media Contacts: Media: Jane Weiler, 513-397-9941 Jane.Weiler@cinbell.com

Cincinnati, Ohio, u.s.

Media Contacts: Media: Jane Weiler, 513-397-9941 Jane.Weiler@cinbell.com


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642-242 exam Dumps Source : Unified Contact Center Enterprise Implementation(UCCEI)

Test Code : 642-242
Test Name : Unified Contact Center Enterprise Implementation(UCCEI)
Vendor Name : Cisco
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Unified Contact Center Enterprise Implementation(UCCEI)

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It’s All About Personalization and Individualization: An Interview with Meyar Sheik of Certona | killexams.com real questions and Pass4sure dumps

“Personalization strategies drive higher results from marketing campaigns and expand customer lifetime value.”

In this super-informative interview, Meyar Sheik, CEO, and Co-Founder of Certona speaks to MarTech Advisor about the value of treating each customer as a unique individual and personalizing their customer experience. Read on for valuable, actionable tips, particularly for retail marketers.

What evolution have you seen amongst marketers when it comes to the true personalization of CX?

Marketers have adopted cutting-edge technologies that enable data-driven, contextually relevant, individualized Customer Experiences. Most recently, a significant evolution we’ve seen is the implementation of AI-powered technologies that enable marketers to understand the massive amounts of data identifying segments at an individual level, enabling one-to-one marketing.

Marketers can now use AI to deliver increasingly targeted campaigns through predictive promotions and offers, autonomous optimization and connecting the data points across the customer’s journey to create a fully orchestrated experience.

What typical mistakes do you see being made by large enterprise-size marketers when it comes to personalization?

In an oversaturated market, shoppers are inundated with noise from competing brands trying to sell products and services. Marketers who use personalization strategies to cut through the noise can win shoppers’ business through individualized experiences tailored to their needs. Personalization strategies drive higher results from marketing campaigns and expand customer lifetime value.

By leveraging keywords and interactions with product listing advertisements, marketers can instantly deliver a relevant landing page with an assortment of similar products based on the shopper’s behaviors. This approach reduces bounce rates and guides the shopper down the discovery path.

Similarly, what are the missed opportunities for mid-to-smaller companies when it comes to optimizing outcomes from an investment in personalization?

Mid-to-small sized companies need to think about how they can leverage data to deliver a predictive and individualized experience.

For example, leveraging online shopper data to improve email communications with relevant content creates a more impactful experience. Marketers can deliver more relevant promotions and offers to retain shoppers as part of their community and encourage them to return to the site. In addition, leveraging online shopper behaviors such as cart or browse abandonment to trigger real-time remarketing campaigns enables marketers to personalize the communications with the most relevant offers, content and product suggestions.

Marketers are realizing that defining CX has to be based on the customer’s unique journey and behavior. What are your top tips to practically connect the customer’s journey to the CX?  

The customer’s journey with a retailer ultimately becomes their experience. If the journey is difficult, it will affect the customer’s experience, and therefore make or break whether they return to the retailer, or recommend them.

Firstly, remember each shopper is an individual, so treat them that way. Leverage real-time shopper behaviors to understand what their unique intent is so you can deliver an individualized experience.

Secondly, customers are not receptive to general mass marketing. Leading every interaction with the shopper’s needs in mind will dramatically improve their experience.

It would seem that e-tailers would want customers to spend maximum time on their site – yet the entire engagement piece has to be omnichannel – across a range of platforms that may or may not even belong to the brand. How should an e-commerce marketer approach this challenge?

So, whilst it’s great if a shopper spends time browsing your website, it’s also natural for them to deviate and hop from one device to another, or from one channel to the next. They could be browsing on a fashion site on their desktop computer at work, for instance, only to then switch to the retailer’s mobile app to find inspirational images of items as they walk home.

What’s important here is to have an active, engaging presence across all channels, and to ensure these are linked by relevant, regularly updated content. For those channels which are owned by a retailer – i.e., web, mobile, email, contact center and in-store – businesses can go one step further and personalize a whole range of assets to enrich engagement. Implementing data analytics solutions across your entire IT stack (which encompasses all of these touchpoints) allows retailers to personalize product recommendations, content, special offers, ads and more.

This means that whichever platform or channels a shopper is using, their experience is carefully curated to appeal to their preferences and taste – again, this is down to intelligent data management. A retailer can leverage historic data on that same shopper’s browsing and purchase behavior on a desktop, and combine it with real-time data they have on the shopper’s location when they switch to shopping on their mobile. This can deliver granular insight, and prompt action: the retailer delivers a push notification via mobile, highlighting a special offer in a store nearby.

We can even take this one step further to ensure that the dots are joined between every platform – physical or digital. When the shopper goes into the store and buys the item on offer, the data is logged at the point of sale, and this can then be used to help build a greater profile of the individual. Instead of this information remaining siloed at brick-and-mortar checkouts, it can be used to deliver an enhanced, tailored, cohesive experience across channels. Say the shopper bought a pair of jeans in-store, they might then get home to an email recommending a white shirt and a belt to complement the purchase.

What are the key considerations for personalization on mobile? Is it very different from personalization on the web?

The mobile shopper expects the same personalized experience on their mobile device as they would on a desktop. Therefore retailers need to ensure that both their mobile sites and apps are optimized to ease product discovery and increase sales conversions.

The mobile interface is smaller than that of desktop or laptop computer. Therefore a retailer’s personalization strategy should ensure they’re making the most of the limited space they have, by promoting personalized products directly on the home page, encouraging shoppers to immediately engage with the site.

Mobile devices also enable a number of other services such as user-friendly applications, push-notifications, and geo-location marketing. Mobile users no longer just browse online; they’re able to use their devices as a portable wallet, to pay, or for scanning barcodes within the store.

How can marketers take ‘personalization’ beyond just product or content recommendations?

Personalization is more than just product and content recommendations, it’s a business strategy that provides the ability to understand shoppers as individuals and mold the entire experience around them to drive more revenue.

Personalization helps marketers understand shopper affinities around communications, site preferences, and tailored promotions and offers. This becomes increasingly important as marketers are tasked with improving a customer’s lifetime value; personalized messaging based on shopper data is therefore key. Companies can also increase revenue by identifying which channels customers prefer the most, and shift spends accordingly.

What would be the best ways for a marketer to demonstrate ROI on personalization or attribute performance outcomes directly to personalization investments?

Marketers need to track and test online and offline campaigns to assess performance and look for improvements. The best way a retailer can demonstrate the ROI it’s getting from its personalization strategy is to test audiences and analyze the engagement metrics, conversion rates, average order value, and average cart values.

How important are Customer Data Platforms or similar solutions for stitching together a unified view of the customer?

The power of personalization lies in the ability to understand the shopper and anticipate their needs – which is only achieved through a centralized source of unified data. The Customer Data Platform (CDP) is currently being hailed as the gold standard of data integration – one that makes sophisticated, hyper-relevant personalization possible. This is due to the fact that a CDP has the capability to integrate all customer data, using matching technology, and unify customer profiles across systems.

What trends are you excited about in the e-commerce personalization space as we head into 2020?

Not only does this enhance the search functionality, improve product findability, and provide retailers with an opportunity to recommend and suggest products or content, but it is one step closer to bridging the gap between the in-store experience and e-commerce. Visual search also promises to improve customer experience, as looking at an image can provide a shopper with more detail, much faster than a written description.

MTA: Thank you for those super-useful tips on personalization and retail CX strategies, Meyar! We hope to talk with you again, soon!

About Meyar Sheik:

Meyar Sheik is the CEO and Co-Founder of Certona. He is a seasoned software industry executive with 25 years of experience. Since 2000, Meyar has been a web analytics pioneer working with some of the largest sites on the Internet such as Staples, ESPN, Fox, Sony, Best Buy, Disney, CBS, etc., in the areas of web analytics, personalization, and real-time content optimization. Prior to Certona, Meyar was the CMO and COO of web analytics leader, WebSideStory (now part of Omniture/Adobe). Meyar has a BS in Electrical Engineering from New York Institute of Technology and an MBA from Rochester Institute of Technology.

About Certona:

Certona, the leading real-time omnichannel personalization solution, and pioneer of AI-driven experience individualization powers 73 billion unique experiences each month. Trusted by more than 600 brands in over 70 countries, Certona’s patented technology leverages machine learning and predictive analytics to deliver a fully-orchestrated experience with optimized content and messaging to increase engagement and conversions across all customer touchpoints. For more information, please visit, www.certona.com.



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