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7765X | Avaya Workforce Optimization Select Implementation and Support

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7765X - Avaya Workforce Optimization Select Implementation and Support - braindump

Vendor Avaya
Exam Number 7765X
Exam Name Avaya Workforce Optimization Select Implementation and Support
Questions 66 Q & A
Recent Update October 17, 2018
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7765X exam Dumps Source : Avaya Workforce Optimization Select Implementation and Support

Test Code : 7765X
Test Name : Avaya Workforce Optimization Select Implementation and Support
Vendor Name : Avaya
Q&A : 66 Real Questions

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Avaya Avaya Workforce Optimization Select

Avaya : New workforce Optimization Suite for Avaya Contact centers Advances customer Engagement and records privacy | killexams.com Real Questions and Pass4sure dumps

Introduces new equipment that increase the consumer journey, operational and worker effectiveness and helps organisations address GDPR requirements

Avaya Holdings Corp. (NYSE:AVYA) nowadays delivered a new version of the Avaya group of workers Optimization suite, which improves service pleasant, operational and employee productiveness and records privateness with a sequence of recent aspects and equipment. This major application liberate helps corporations seriously change consumer engagement and agree to present and emerging trade laws such as the conventional information coverage legislation (GDPR).

IDC research commissioned by means of Avaya discovered that worker productivity is a key driver of digital transformation - a quintessential step that sets the groundwork through which agencies are superior prepared to achieve the better income increase linked to a better consumer event.1 while optimizing the consumer experience and service delivery is essential to profitable and holding business, handiest 28 % of companies agree with they combine client communications with achievement and delivery extremely smartly.

“while further and further corporations needless to say providing an excellent customer experience is good company, many have a protracted approach to head to bringing all of the parts collectively that make that a truth,” mentioned Chris McGugan, Avaya SVP, solutions and applied sciences. “consumer adventure is a characteristic of entirely built-in, customer-facing, productive and beneficial workforce guide and returned office methods. Avaya workforce Optimization helps be sure that the personnel engaged in carrier start meet the commonplace of excellence that customers are expecting and deserve, and helps drive company profitability and boom.”

Avaya team of workers Optimization additionally addresses a key problem of agencies and shoppers around the world these days: securing personal records and protecting it inner most. driven by using the eu GDPR requirements, Avaya bolstered data privacy with the latest points to help securely checklist, process, archive, and protect shoppers’ very own records to attain compliance desires.

other super points covered in the newest Avaya workforce Optimization liberate permit firms to:

  • enhance operational effectiveness and accuracy with precise-time speech analytics – Calls can also be monitored in real-time to detect phrases and phrases of activity and to power interactions to stronger results.
  • improve customer and worker satisfaction – Supervisors and high-quality managers become improved coaches and enhance employee engagement via automated satisfactory administration, speeding scoring for some or all questions on contrast forms.
  • improve statistics privateness and regulatory compliance – agencies can safely listing, archive and offer protection to personal facts through advanced, 256-compliant encryption, price Card industry security (PCI), information identification and tagging and establish consent/no consent cases to help make sure GDPR compliance.
  • “Our first-class assurance staff can now without delay regulate to customer wants,” said Michael Lazarus, suggestions and conversation know-how (ICT) manager, HomeChoice. “If people struggle to access some thing on our web site or feel that a function is not user-pleasant, we hear about it automatically from calls, surveys, and first-class assurance scores, and can delivery to enforce the favored alterations straightaway. as a result of we are able to give enhanced provider, our customers are even more satisfied than earlier than.”

    study the HomeChoice case analyze right here.

    1 IDC research, commissioned with the aid of Avaya, 2018.

    About Avaya

    Avaya is a world chief in digital communications utility, capabilities and instruments for businesses of all sizes. Our open, intelligent and customizable solutions for contact facilities and unified communications present the flexibleness of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless conversation experiences for our shoppers, and their shoppers. Our expert planning, support and administration services groups support optimize solutions, for extremely official and productive deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more tips, please talk over with www.avaya.com

    Cautionary notice regarding ahead-looking Statements

    This document contains certain “ahead-looking statements.” All statements aside from statements of historic fact are “forward-searching” statements for purposes of the U.S. federal and state securities laws. These statements may well be recognized via ahead looking terminology equivalent to "assume," "agree with," "continue," "might," "estimate," "predict," "intend," "might also," "could," “our vision,” "plan," "competencies," "preliminary," "predict," "should still," "will," or “would” or the bad thereof or other adaptations thereof or similar terminology and encompass, however aren't constrained to, availability and effectiveness of new items and contours. The business has based mostly these forward-searching statements on its latest expectations, assumptions, estimates and projections. while the company believes these expectations, assumptions, estimates and projections are in your price range, such forward-looking statements are best predictions and involve accepted and unknown risks and uncertainties, a lot of which can be beyond its control. The factors are discussed in the enterprise’s Registration remark on kind 10 filed with the Securities and exchange commission, could cause its exact consequences, performance or achievements to differ materially from any future outcomes, performance or achievements expressed or implied through these forward-looking statements. For an extra listing and outline of such dangers and uncertainties, please consult with the enterprise’s filings with the SEC that are available at www.sec.gov. The enterprise cautions you that the listing of important elements protected within the company’s SEC filings might also no longer contain the entire fabric elements which are vital to you. moreover, in light of these risks and uncertainties, the matters referred to within the forward-looking statements contained during this record may additionally no longer definitely take place. The business undertakes no obligation to publicly update or revise any forward-searching remark as a result of new suggestions, future activities or in any other case, apart from as in any other case required by using law.

    source: Avaya Newsroom


    Avaya’s Laurent Philonenko, SVP Innovation, to speak at Gartner Symposium/ITxpo 2018 | killexams.com Real Questions and Pass4sure dumps

    SANTA CLARA, Calif.--(enterprise WIRE)--Sep 17, 2018--Avaya Holdings Corp. (NYSE:AVYA) nowadays announced that Laurent Philonenko, Avaya SVP, Innovation, might be giving a presentation titled “ Harnessing Transformational know-how for enhanced Human adventure ” on the Gartner Symposium/ITxpo 2018 on October 17, 2018.

    This year, Avaya is named a pacesetter in each the 2018 Magic Quadrant for Contact middle Infrastructure, worldwide and the 2018 Magic Quadrant for Unified Communications by way of Gartner. 1

    building on its heritage as a worldwide leader in touch middle (CC) and Unified Communications (UC) solutions, Avaya will demonstrate a number of solutions using impactful consumer and worker experiences incorporating slicing-area applied sciences by means of an open ecosystems approach.

    Philonenko will deliver expert perception into how consumer expectations for engaging with groups have shifted, and speak to facilities—often among the many first aspects of interplay in a consumer’s experience—need to comply with go well with. Getting there, despite the fact, isn’t with no trouble about adding greater know-how. It’s about making consumer carrier extra human by utilizing the correct tools and applied sciences, like artificial intelligence, that leverage an organization’s facts-prosperous channels to create improved experiences, transforming how company is carried out and building company loyalty.

    The Gartner Symposium/ITxpo is described as a gathering of thousands of CIOs and senior IT executives discussing key topics including utility modernization, artificial intelligence, blockchain, company intelligence & statistics analytics, cloud computing, can charge optimization, client event, digital transformation, platforms & strategy, emerging & superior technologies, business architecture, I&O modernization, innovation, cyber web of things, leadership, safety & chance, and work, individuals & way of life.

    Avaya might be located at booth 233, Walt Disney World Swan & Dolphin motel, Orlando, Florida, October 14-18.

    Gartner, Magic Quadrant for Contact middle Infrastructure, global, Drew Kraus | Steve Blood | Simon Harrison, 17 may 2018.

    Gartner, Magic Quadrant for Unified Communications, Steve Blood | Megan Fernandez | Mike Fasciani | Rafael Benitez, 25 July 2018.

    Gartner does not endorse any vendor, product or service depicted in its analysis publications, and doesn't suggest know-how clients to choose most effective those providers with the highest ratings or different designation. Gartner research publications encompass the opinions of Gartner’s research organization and will now not be construed as statements of truth. Gartner disclaims all warranties, expressed or implied, with admire to this analysis, together with any warranties of merchantability or health for a particular aim.

    About Gartner Symposium/ITxpo

    Gartner Symposium/ITxpo is the world's most essential gathering of CIOs and senior IT executives. This event grants impartial and objective content with the authority and weight of the realm's main IT research and advisory firm, and gives access to the latest solutions from key know-how providers. CIOs and IT executives depend on Gartner Symposium/ITxpo to benefit insight into how their businesses can use IT to tackle enterprise challenges and enrich operational efficiency. For extra suggestions, please visit www.gartner.com/us/symposium.

    1https://www.avaya.com/en/about-avaya/newsroom/information-releases/2018/pr-us-180730/

    About Avaya

    Avaya is a worldwide chief in digital communications application, services and instruments for businesses of all sizes. Our open, clever and customizable solutions for contact centers and unified communications present the flexibleness of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our valued clientele, and their customers. Our knowledgeable planning, assist and administration functions teams assist optimize options, for highly authentic and productive deployments. Avaya Holdings Corp. is traded on the NYSE below the ticker AVYA. For greater information, please discuss with www.avaya.com.

    Cautionary note concerning forward-looking Statements

    This document carries certain “forward-looking statements.” All statements apart from statements of ancient fact are “forward-searching” statements for functions of the U.S. federal and state securities legal guidelines. These statements may be recognized by means of ahead looking terminology comparable to "expect," "trust," "proceed," "might," "estimate," "expect," "intend," "may also," "could," "our vision," "plan," "competencies," "preliminary," "predict," "may still," "will," or "would" or the negative thereof or different diversifications thereof or related terminology and consist of, but are not confined to, anticipated cash discounts and statements about increase, alternate list and more desirable operational metrics. The enterprise has based mostly these ahead-searching statements on its current expectations, assumptions, estimates and projections. whereas the enterprise believes these expectations, assumptions, estimates and projections are not pricey, such ahead-looking statements are handiest predictions and involve regular and unknown hazards and uncertainties, lots of which might be beyond its manage. The components are mentioned in the enterprise’s Registration statement on form 10 filed with the Securities and change fee, can cause its genuine consequences, performance or achievements to differ materially from any future consequences, efficiency or achievements expressed or implied via these ahead-looking statements. For an additional checklist and outline of such risks and uncertainties, please check with the enterprise’s filings with the SEC that are available at. The business cautions you that the checklist of important components covered in the business’s SEC filings may also now not comprise the entire material factors that are important to you. furthermore, considering that these risks and uncertainties, the concerns noted within the ahead-looking statements contained during this document can also now not definitely occur. The business undertakes no responsibility to publicly replace or revise any ahead-searching observation because of new tips, future hobbies or in any other case, except as otherwise required by using law.

    source: Avaya Newsroom

    View source edition on businesswire.com:https://www.businesswire.com/information/home/20180917005133/en/

    CONTACT: Avaya Holdings Corp.

    Alex Alias

    alalias@avaya.com

    keyword: united states NORTH the usa CALIFORNIA FLORIDA

    industry key phrase: expertise facts management HARDWARE NETWORKS utility TELECOMMUNICATIONS

    supply: Avaya Holdings Corp.

    Copyright company Wire 2018.

    PUB: 09/17/2018 08:00 AM/DISC: 09/17/2018 08:01 AM

    http://www.businesswire.com/news/home/20180917005133/en


    smart hyperlink to adopt Avaya Contact middle as a service | killexams.com Real Questions and Pass4sure dumps

    wise hyperlink, a Saudi-primarily based BPO business, has teamed up with Avaya to accelerate sensible hyperlink’s growth and the diversification of its digital features portfolio. the two companies signed a Memorandum of figuring out (MoU) throughout Gitex so that it will enable sensible hyperlink to adopt Avaya Contact core as a carrier items to aid meet client demand for digital capabilities.

    part of Al-Khaleej training & training, sensible link is digitalizing and automating all its actions for consumer carrier. during the MoU, Avaya will leverage its communications items and strategic company consulting to design a digital transformation road map that helps sensible hyperlink’s personnel in speaking and participating with purchasers in true time. The roadmap will target areas where sensible hyperlink can expand its current offerings, whereas scaling up its features through a cloud-based infrastructure. 




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    Verint Witness Actionable Solutions’ Workforce Optimization Software Gains Certified Status with Avaya Aura | killexams.com real questions and Pass4sure dumps

    MELVILLE, N.Y.--(BUSINESS WIRE)--Verint®Systems Inc. today announced that its Impact 360® Workforce Optimization solution has received certified status with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. The solution was successfully tested by Avaya in September 2009 for compatibility with Avaya Aura™ Communication Manager 5.2, an extensible IP telephony platform for enterprises. It has also been tested with the enhanced telephony APIs, protocols and Web services of Avaya Aura Application Enablement Services 4.2, which provides access to the powerful call processing, media and administrative features available in Avaya Aura Communication Manager.

    Impact 360, from Verint® Witness Actionable Solutions®, is a unified suite comprised of workforce optimization solutions that include quality monitoring and call recording, workforce management, analytics, performance management, eLearning and coaching. Designed to help today’s customer-centric enterprises meet and exceed their sales, service and operations goals—from the contact center, to branch and remote offices, to back-office operations departments—Impact 360 helps uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across all aspects of customer care operations.

    “Avaya’s close working relationship with Verint has afforded both companies new efficiencies through the certification testing of Avaya Aura products with Impact 360,” says Chris McGugan, vice president, products and marketing, Avaya Contact Center Solutions. “The result is a high level of integration and strong synergies between the product lines.”

    “We are pleased to have completed Avaya Aura certification testing. Through our deep integration, Avaya Aura customers can take full advantage of Impact 360 Workforce Optimization to provide unified applications on Avaya’s unified communications platform,” adds John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions.

    Verint Witness Actionable Solutions is a member of the Avaya DevConnect Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a platinum member of the program, Verint is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Basking Ridge, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

    About Verint Witness Actionable Solutions

    Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

    About Verint Systems Inc.

    Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Visit us at our website www.verint.com.

    About Avaya

    Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com.

    This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on December 10, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

    VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.


    Integrations further Calabrio's reach within Avaya Marketplace | killexams.com real questions and Pass4sure dumps

    February 20, 2015 09:06 ET | Source: Calabrio

    MINNEAPOLIS, Feb. 20, 2015 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has further expanded into the Avaya Marketplace by directly integrating its software with the Avaya IP Office™ (PBX) platform and Avaya Aura Contact Center Select (ACD).

    "This latest integration is good news for the Avaya community and partners who resell Avaya equipment to midsized organizations, which often struggle to provide multichannel customer care with technologies built for larger enterprises," said Calabrio President and Chief Executive Officer Tom Goodmanson.

    "Avaya customers who use the IP Office™ platform now can easily and seamlessly access Calabrio's Workforce Optimization applications, including Call Recording & Quality Management, Workforce Management (WFM) and Analytics (CAS), which offer immediate opportunities for improving contact center effectiveness through evaluation and coaching," he added.

    Calabrio's direct integration with the Avaya Aura Contact Center and IP Office adds to an expanding list of available Calabrio ONE integrations, including the Avaya Aura Call Center Elite on the Communications Manager platform and the Avaya Aura Contact Center (ACCC) and Communications Server 1000 platform.

    "We remain committed to the Avaya community and the concept of customer choice, both in terms of hardware and software applications," added Goodmanson.

    Calabrio is a gold member of the Avaya DevConnect program and has been part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.

    About Calabrio, Inc.

    Calabrio delivers workforce optimization (WFO) and analytics solutions that elevate the customer experience and drive strategic business growth. The company's integrated Calabrio ONE® software suite--including call recording, quality management, workforce management and analytics solutions--empowers contact centers of all sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer.

    With more than 4,000 clients worldwide, Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named a "Visionary" for three consecutive years by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2012-2014)*. The company also is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program.

    Find news and information at http://www.calabrio.com

    Follow @calabrio on Twitter.

    Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

    *Gartner, Inc. "Magic Quadrant for Customer Engagement Center Workforce Optimization" by Jim Davies, November 12, 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2015/02/prweb12531511.htm

    Haberman for Calabrio Tim Nelson +1 612-436-5543

    Avaya Named a Leader by Gartner in 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide | killexams.com real questions and Pass4sure dumps

    SANTA CLARA, Calif.--(BUSINESS WIRE)--

    Avaya Holdings Corp. (AVYA) today announced the company is positioned as a Leader in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide1, marking the 17th time that Avaya has been in the position. Companies in the Leaders quadrant of the Gartner Magic Quadrant are defined as “companies that execute well against their current vision and are well positioned for tomorrow”.

    “Companies that prioritize the Customer Experience generally demonstrate a higher rate of revenue growth,” said Jim Chirico, president and CEO, Avaya. “The key to ensuring a quality experience in this digital age is to start with a robust, flexible infrastructure that enables the company to manage all aspects of the customer experience and serves them well into the future. Companies continue to rely on Avaya to enable their digital transformation, which is why we feel that no one in our industry has demonstrated the history of leadership, vision and execution that Avaya has achieved, highlighted by this most recent recognition as Leader in the Gartner Magic Quadrant.”

    Companies in over 150 countries around the world choose Avaya contact center solutions to transform their customer service and support operations, including Alorica, Eletropaulo, Exelon, Florius, Liberty Mutual, Yanfeng Automotive Interior Systems and others. Avaya’s comprehensive, end-to-end portfolio helps drive digital transformation by providing the secure, flexible foundation to power seamless self and assisted service over any channel, the ability to create and integrate applications in house, from Avaya or other third parties, and the workforce management tools to ensure continuous improvement. Avaya believes the portfolio addresses the Customer Experience Priorities in 2018 identified in a Gartner report2:

    “Across a range of CX improvement projects, personalization, Voice of the Customer (VoC), metrics and multichannel-related projects will be the highest priority activities in 2018.”

    Avaya’s flagship contact center offering, Avaya Oceana™, enables omnichannel capabilities for a personalized, multi-touch customer experience, a context-rich agent environment and seamless interactions and handoffs between mobile, self, and live service. Avaya Analytics delivers powerful, real-time and historical analysis and visualization of the customer journey. In addition, Avaya Breeze enables rapid development and integration of customized or pre-built applications – known as Avaya Snap-Ins – from Avaya and third-party developers. Avaya Workforce Optimization solutions enable companies to record the voice of the customer, analyze, and evaluate employee performance and deliver coaching to improve the customer experience.

    Throughout the year, Avaya continued to advance its contact center portfolio with a number of strategic moves and innovative solutions: Offering Avaya Contact Center solutions as cloud, hybrid, or on-premises deployments – including Avaya Oceana; acquiring Spoken Communications for CCaaS for large enterprises; announcing the Avaya Mobile Experience – a unique offering that enables contact centers to identify incoming calls from mobile devices and optimize the customer experience for the device; and a strategic partnership with Afiniti to incorporate behavioral pairing into Avaya contact center routing. In addition, Avaya Ava – the company’s virtual customer assistant -- made her debut equipped with natural language processing, machine learning, and innovative analytics to enable effortless customer engagement through social media and messaging platforms.

    The 2018 report on the Magic Quadrant for Contact Center Infrastructure, Worldwide, evaluated 11 different contact center infrastructure vendors on completeness of vision and ability to execute. Gartner then positions companies within one of four quadrants: Visionaries, Niche Players, Challengers, and Leaders. Gartner defines contact center infrastructure (“CCI”) as “the products (equipment, software, and services) needed to operate call centers for telephony support and contact centers for multichannel support. A third deployment option for CCI is as a core component of customer engagement centers, in which functionality is tightly integrated with CRM and social media channels to give a ‘single view of the customer’ across all touchpoints”.

    Story Continues

    1Gartner, “Magic Quadrant for Contact Center Infrastructure, Worldwide” Drew Kraus, Steve Blood, Simon Harrison, 17 May 2018.

    2Gartner, “Customer Experience 2018 Benchmarks: Turning Return on Investment Into Reality,” Nick Ingelbrecht, Ed Thompson, Olive Huang, Melissa Davis, Julie A. Meyer, 4 May 2018.

    Gartner Disclaimer

    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    About Avaya

    Avaya (AVYA) enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

    Cautionary Note Regarding Forward-Looking Statements

    This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

    Source: Avaya Newsroom

    All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

    View source version on businesswire.com: https://www.businesswire.com/news/home/20180522005527/en/



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