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C2010-652 | IBM SmartCloud Control Desk V7.5 Fundamentals

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C2010-652 - IBM SmartCloud Control Desk V7.5 Fundamentals - braindump

Vendor IBM
Exam Number C2010-652
Exam Name IBM SmartCloud Control Desk V7.5 Fundamentals
Questions 75 Q & A
Recent Update August 14, 2018
Free PDF Download C2010-652 Brain Dump
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C2010-652 exam Dumps Source : IBM SmartCloud Control Desk V7.5 Fundamentals

Test Code : C2010-652
Test Name : IBM SmartCloud Control Desk V7.5 Fundamentals
Vendor Name : IBM
Q&A : 75 Real Questions

IBM SmartCloud Control Desk

IBM can provide New solutions for commercial enterprise Cloud Shift | killexams.com Real Questions and Pass4sure dumps

LAS VEGAS€”IBM (NYSE: IBM) has delivered new software that addresses what big Blue has identified as the next shift in commercial enterprise cloud adoption.

At its Pulse 2012 conference here, IBM unveiled new SmartCloud options as well as application to extend its comfy cloud administration capabilities to cell devices and actual property. the brand new know-how represents development in the stage of visibility, control and automation for agencies to safely control and set up cloud capabilities, IBM noted.

"This 12 months at Pulse we placed a huge center of attention on the place our purchasers are abruptly heading€”the convergence of the cloud with the proliferation of cell," referred to Scott Hebner, vice chairman of advertising at IBM Tivoli, talking at an experience announcing IBM's new choices. Hebner delivered that after he speaks of "cellular" he isn't simply talking about laptops, tablets and smartphones, however TVs and embedded programs in vehicles, trains, planes and different areas.

"Mobility is the properly driver of cloud computing," Hebner spoke of. "it's a simple charge remark; it's about reducing can charge. And velocity of birth is the subsequent section of the cloud€”the pace with which which you could get out new products and functions."

"Cloud computing and mobility are forcing massive exchange," spoke of Jamie Thomas, vp of method and building at IBM Tivoli. Cloud and cell, along with smarter actual infrastructures and security, are key driving factors of a basic transformation of IT, Thomas mentioned. "safety is the glue that permits us to create a superior Smarter Planet solution," she introduced.

Hebner referred to a recent IBM Institute for company value study that discovered that ninety percent of businesses expect to undertake or notably installation a cloud mannequin within the subsequent three years. As groups take the subsequent step past virtualized records facilities and expand their cloud environments, they are confronted with what has develop into referred to as "virtual image sprawl," in accordance with the analyze.

virtual images are usually between 5 to twenty gigabytes in measurement. Multiply that with the aid of the hundreds of virtual photos created today, with better businesses having 5,000 to twenty,000 digital machines€”making it costly and difficult for IT managers who're tasked with enhancing provider tiers.

"digital pictures are tripling each two years, outpacing the doubling in compute vigour and pretty much flat IT budgets," mentioned Daniel Sabbah, commonplace supervisor of IBM Tivoli utility, in a press release. "With existing working practices, each two years, you'd need 1.5 times the actual infrastructure to help cloud and twice the labor. it truly is an unsustainable charge and management difficulty which is the actual opposite of the promise of cloud. we're offering a a lot better degree of manage over cloud provider beginning allowing our consumers to quickly, comfortably and affordably move to larger stages of cost beyond virtualization."

IBM talked about firms should exert the equal control over the virtualized, disbursed world as they might exert over prior fashions of IT. IBM's new choices handle these considerations. the brand new IBM SmartCloud handle Desk gives businesses with the capacity to preserve configuration integrity in response to planned adjustments and unplanned incidents and problems taking place across a fancy IT landscape to ensure continuity of provider, velocity of response and efficiency of management.

"The IBM SmartCloud manage Desk is to control and control the proliferation of cloud capabilities throughout you enterprise," Hebner stated. "It helps control a post-deployment ambiance of cloud features."

here's Who Made Gartner's 2015 end-person Outsourcing Magic Quadrant | killexams.com Real Questions and Pass4sure dumps



Strengths: The enterprise's SmartCloud manage Desk providing was praised by means of Gartner as a robust product with advanced elements. The report also counseled IBM for its flexible start model that enables consumers to choose between software-as-a-carrier or on-premise beginning. big Blue also entered into a global partnership with Apple for business mobile options, bolstering its MobileFirst Platform.

Cautions: On the downside, Gartner studies that IBM's cognitive computing application, Watson, has yet to be deployed to in the reduction of desk prices with automation. additionally, one of the crucial business's smaller consumers reported shying away from company with the dealer as a result of they are looking to be a valued consumer to their solution issuer associate.

ServiceNow: Decelerating increase, constrained Market dimension factor To huge draw back | killexams.com Real Questions and Pass4sure dumps

We agree with that ServiceNow, Inc. (NOW or the "company") is highly hyped up. The company changed into taken public past this yr at $18/share and has considering that ridden the cloud computing wave to a cost of $30/share, implying a watch-popping 18.3x 2012E profits numerous. in spite of the fact that ServiceNow becomes the market leader and grows its share of the $1.5 billion IT support Desk market from the present 10%-15% to 30%, we consider the stock continues to be worth below half of its present buying and selling rate.

Our full report is purchasable right here.

we now have spoken to a large number of business gurus about ServiceNow and the IT carrier management ("ITSM") sector, and our research suggests that ServiceNow doesn't have a sustainable competitive talents over its a large number of public and private peers. The enterprise has become a victim of its personal success by using helping to provoke a previously dormant trade to rapid innovation. NOW does not offer a distinct expertise; quite, it basically brought the SaaS company model to a sector where sluggish-relocating incumbents had frustrated certain segments of their customer base via cumbersome improvements and lumpy up-front expenses. Its adoption of a SaaS answer, combined with an aggressive salesforce, helped NOW profit market share at the cost of larger gamers.

today, however, the competitive landscape has changed, with each incumbents and a slew of recent upstarts that includes SaaS choices akin to now is products, and a lot of at lower price features. The outcome has been predictable: now could be once enviable increase is swiftly decelerating. the primary signals of this grew to be obvious when the enterprise reported its third quarter profits, when NOW declined 12% after reporting slowing boom in the third quarter and projecting additional decelerating increase in the upcoming quarter.

Given ServiceNow's absurd $four.7 billion market capitalization, when in comparison to $239m of projected 2012 salary, we think now's share price is placed to collapse. The market is regularly digesting the enterprise's decelerating growth trends, and as now's December lockup expiration processes, we consider the market will ship the inventory materially lower.

below are key the explanation why now's share fee may still plummet:

  • now is decelerating increase costs in Q3 and Q4E are only the beginning. now's market share features haven't been driven through know-how, patents or stronger R&D; fairly, they're the characteristic of ServiceNow providing a SaaS ITSM assist desk solution for shoppers who were dissatisfied with the incumbents' on-premise choices because of cumbersome improvements, unpredictable prices, and a scarcity of customization flexibility. while that helped NOW benefit preliminary momentum, the marketplace is meaningfully altering, with practically all gamers introducing SaaS offerings. BMC application (NASDAQ:BMC) is straight away expanding its RemedyForce section and has brought the user-friendly MyIT providing. HP (NYSE:HPQ) has remodeled its support desk product with the release of provider anyplace, a SaaS-based mostly ITSM improve designed for what it calls "codeless configuration." Smaller gamers like Cherwell application, EasyVista, and Hornbill are offering aggressive SaaS solutions which are winning enterprise and gaining share. The improved competition should still power now's standard increase price as well as reduce market pricing, rendering ServiceNow's old growth rates unsustainable. eventually, the low-hanging fruit in terms of customer wins is impulsively drying up. now could be prior client wins have been fueled by pissed off clients who had no qualms about switching from on-premise to SaaS; future wins will have to come from consumers who may additionally not be as aggravated with BMC's or HP's on-premise choices or, for small- and mid-sized companies, can also choose a simpler out-of-the-container answer from Cherwell, Hornbill, EasyVista, or different private competitors.
  • The standard ITSM market measurement is simply $1.5 billion, less than one-third of now is $four.7 billion market capitalization. leading know-how research firm Gartner estimates that the IT service administration market probability is $1.5 billion, and is becoming at a modest 7% per year. moreover, Gartner's analysis predicts that most effective 50% of IT agencies will circulation to SaaS by using 2015, implying that the total market chance for now is ITSM company is lower than $1 billion. Given emerging competitors from different SaaS ITSM provider providers, we consider that the company can have a tough time exceeding 30% market share. At $207m of LTM profits, NOW looks to already manage 10% to fifteen% of the market. So despite the fact that now could be market share rises to 30%, which we don't see going on unless 2014 on the earliest, now's ITSM business should still be producing lower than $600m in salary with constrained additional increase opportunities. The outcomes of the restricted market measurement and increasing competitors can be flattening increase over the next few years.
  • We see confined proof that now's generating meaningful business backyard of its core ITSM support desk offering. in order to inflate its addressable market dimension, NOW management claims to have created salary opportunities past the IT aid Desk with its Discovery and Runbook Automation items. These modules contain additive performance designed for the Configuration administration and Workload Automation utility markets used with the aid of IT departments. but evaluation from Gartner, Citigroup, and our analysis, all point out that ServiceNow's simplistic products have yet to catch more than a negligible share of both market probability. ServiceNow has yet to even make it into the Gartner's Magic Quadrant for Workload Automation or its categorization of Configuration administration providers, which summarize the main carriers in each and every discipline.
  • ServiceNow's PaaS is unproven and outmatched. now could be PaaS providing faces daunting challenges. The product's closed platform and lack of off-the-shelf third-birthday celebration functions strikes us as too flawed to be triumphant in opposition t entrenched systems from the likes of Google (NASDAQ:GOOG), Salesforce.com (NYSE:CRM), and Microsoft (NASDAQ:MSFT). ServiceNow's PaaS makes use of a largely closed, "single-tenant" system that does not effectively integrate with backyard application applications, limiting its skill to combine most fulfilling-of-breed equipment that come from outside the ServiceNow ecosystem. For these motives, we don't agree with that PaaS can develop into the category of earnings driver that may justify now could be lofty valuation. basically, the closed nature of now could be PaaS offering can be a protracted-term shortcoming of now could be aid Desk product versus extra open options like Remedyforce, which integrates with the drive.com platform.
  • ServiceNow's help Desk product has lots of the equal flaws as its legacy rivals', including lengthy implementation times, complexity all the way through software upgrade cycles, and daunting upfront coding expenses. After a large number of calls with customers and aid Desk experts, we consider that NOW falls well short of thoroughly addressing the trade's pervasive problems. should still a client require customized performance, as many do, it could possibly take 6-8 months (page 38 of the preliminary S-1) and tens of thousands of greenbacks in implementation prices to get now could be equipment up and running. in addition, a 'pure' SaaS offering should have a multi-tenant design, meaning that the underlying code is shared by way of all clients in the cloud. This makes commonplace software updates less demanding and vastly reduces the time and costs required for upfront implementation. And if an business-category client wants a excessive degree of customization, then a non-SaaS, hosted device like BMC remedy may well be related. For these motives, we consider it be a mistake to anticipate that the company's boom can continue to be head and shoulders above its hastily evolving competitors over the subsequent 1-2 years.
  • Given ServiceNow's restrained market measurement, competitive pressures inside the SaaS ITSM sector, unproven PaaS product, and uninspiring expertise when one appears past its more commoditized ITSM providing, the maths at the back of now is valuation without problems doesn't add up. ServiceNow pronounced 13% sequential salary boom in Q3 and has projected about 10% sequential revenue growth in this fall. even though it beats suggestions in this fall, sequential quarter-over-quarter boom will likely decline beneath 10% in 2013 and doubtless beneath 5% by 2014, which suggests annual earnings boom of 20% to 30%. The present 18x 2012E profits is a preposterous distinct given the slowing increase and a lot of business challenges NOW will face.
  • From a technical standpoint, only 11% of now's flow is publicly traded (13.4m of its 123m shares), but that should soon raise as lockups expire and as its totally dilutive option pool (37m; $four.48 strike) is exercised. Following an initial IPO price range of best $15-$17, NOW shares have on the grounds that traded up to $30 on little or no news (shares moved up 5% after a Q1 2012 profits beat). We trust this run has been partly brought about by using now's 'thin glide' or a 'sliver sale' preliminary public providing, a tradition that even Jim Cramer eviscerates as reckless. ServiceNow bought 13.4m of its 123m commonplace shares in the June 2012 IPO. by using making a mismatch between deliver and demand, these skinny floats can artificially drive up demand for shares, thereby inflating the proportion expenditures within the hopes that it is still at elevated stages during the lock-up length. ServiceNow's final shares had been alleged to be locked-up unless the day after Christmas, however in line with a newly filed secondary S-1 (the "Amended S-1"), the company has modified this lock-up and plans to promote 13.4m new shares at an earlier date. this could about double the public glide. should still the underwriters recreation their greenshoe, as is ordinary, NOW will also dilute its current shareholders with 1.9m new shares. The last 10.0m shares (or eleven.5m shares if the greenshoe is exercised) are being offered by now could be assignment capital traders. NOW additionally has an incredibly dilutive option pool inclusive of 37m options struck at an average rate of $4.48, creating a dilutive impact of 32m shares on the existing share cost. definite economic databases, business press, and even Wall street analysts completely miss out on this choice quantity of their valuation calculations.
  • in this article, we will handle the above concerns in element and their implications to price.

    I. business Overview

    ServiceNow is a spot company utility developer that markets IT carrier administration products beneath a software-as-a-provider ("SaaS") subscription mannequin. The business's lead product is an IT support Desk program that has been essentially the most closely marketed SaaS product to emerge in an area largely dominated by means of hosted application. With any IT assist Desk application, in its place of opting for a telephone to call the aid desk, an worker can log into an online gadget to report their IT subject and acquire rapid feedback. The IT supervisor on the other conclusion receives the query, makes the required alterations and solves the situation as a part of his or her workflow queue. The company calls this an "incident, issue, and alter" technique (NOW Q2 name). Our more than dozen calls with consultants have indicated that the help Desk utility space is essentially commoditized with a litany of providers providing similar items. however, incumbents have been originally gradual to circulate to a SaaS mannequin, which has a number of merits over hosted application. This created a chance for the fully SaaS-based mostly NOW. The benefits of SaaS encompass automatic application updates, far flung entry throughout the cloud and off-premise database redundancies, amongst others. With that observed, hosted utility continues to be essentially the most good alternative versus SaaS for the numerous commercial enterprise-scale businesses that require the most efficient functionality and want to maintain their application systems on more relaxed, in-residence networks. within the case of ServiceNow, customization comes with a cost in view that customers ought to maintain JavaScript programmers on their body of workers or rent outside consultants to maintain the NOW code database. greater lately introduced aggressive SaaS offerings have migrated from advanced coding necessities to out-of-the-box, multi-tenant SaaS solutions that offer less difficult upfront implementation.

    For a top level view of the ServiceNow software, we indicate that investors view the enterprise's demo site and choose for themselves no matter if this definitely seems like a ~$four.5 billion piece of application. The screenshot under is the worker login dashboard from the company's demo site.

    The chief in the IT service management utility business is at the moment BMC application, a profitable business with a 20+ yr song record and a shopper base of over 50,000. whereas BMC's treatment application has traditionally been bought as hosted utility under a license, BMC has aggressively invested in its SaaS solutions and now has about 475 SaaS clients. in the third quarter, BMC delivered 90 SaaS clients, giving it 23% sequential quarter-on-quarter growth and demonstrating the client purchase-in of its SaaS solutions. This increase expense was pretty much twice that of ServiceNow's consumer increase over the equal length (126%). On its most fresh salary call, BMC discussed that once it bids for "a aggressive contend with one among our largest SaaS competitor[s]," possible a reference to ServiceNow, that "this final quarter we have been at a few 60% win fee" (BMC Q2 F2013 name).

    with a view to profit market share in the extraordinarily aggressive IT aid Desk market, NOW has aggressively expanded its headcount and hired high priced sales body of workers. evaluate now's R&D investments with its revenue and advertising annual spend. in the last three fiscal years (yr-conclusion June thirtieth), ServiceNow stated $2.4m, $7.2m and $7.0m in analysis and building charges (the product turned into first created in 2005). examine this to $8.5m, $19.3m and $34.1m of revenue and advertising rate over the equal periods. it be apparent that ServiceNow has develop into a revenue enterprise, not a excessive-tech analysis business with a deep technological competencies.

    contrary to what glowing analyst reports might lead traders to believe, ServiceNow's application isn't beyond critique. The enterprise's on-line service discussion board is full of complaints. Even the trusted research community Gartner states that ServiceNow's "reporting, analytics, and dashboarding capabilities are ordinary" and that "the supplier struggles to balance messaging of IT carrier administration choices versus platform-as-a-carrier capabilities." As ServiceNow aggressively expands its headcount, it is also starting to lose inventive employees. In August 2012, Chris Dancy determined to give up ServiceNow to be part of BMC because the Director within the workplace of the CTO. Mr. Dancy runs a heavily followed twitter account (@ServiceSphere) and is greatly considered to be on the forefront of social media in the IT help Desk area. Mr. Dancy joined BMC after seeing remedy's MyIT product for the primary time.

    II. An Absurd Valuation at 20x earnings

    Momentum shifts are not baked into ServiceNow's present valuation, because the business is quite simply priced for perfection and the inventory should waver on the slightest hiccup. Even with a hoard of smartly-capitalized opponents, very severe product hazards and cloth growth hurdles, NOW trades at 21x LTM profits. This distinct is greater than even facebook (NASDAQ:FB) at its IPO rate. however extra importantly, the enterprise is EBITDA negative yet trades at offensively excessive 2013E and 2014 EBITDA multiples of 196x and 74x, respectively. on the current cost, we consider that buyers are accepting inordinate quantities of risk for a mere 1.4% 2014 EBITDA yield (if NOW meets consensus estimates).

    by means of comparison, BMC trades at 2.4x 2012E profits and 6.6x 2012E EBITDA. BMC is in fact starting to be its SaaS client base extra straight away than ServiceNow.

    (1) BMC pointed out on its FQ2 (Sept 30th duration conclusion) name that it delivered "ninety new SaaS shoppers... [we] presently have approximately 475 SaaS shoppers"supply: company filings and income calls.

    ServiceNow's recent third quarter salary document proves that now's actually a slowing enterprise.

    in the SaaS application sector, many analysts consider that billings is an improved indicator of boom than earnings. Billings, as stated through NOW and others, more precisely reflects complete upfront revenue through including the deferred income of a subscription contract over its life. ServiceNow's billings have slowed sharply from 23% sequential boom in the 2nd quarter to 13% within the third. The enterprise has now not given billings information for the fourth quarter, however has guided to income increase of ~10%. even if NOW modestly beats its fourth quarter estimates, any increase in billings decrease than 13% would point out that now could be income increase may still soon drop beneath 10% sequentially, which is easily too low for a 20x+ LTM earnings distinct.

    The IT support Desk sector is likely one of the most competitive sub-segments of the IT provider management business. ServiceNow competes in a market still generally dominated through business stalwarts like BMC, HP, CA, and IBM. These market giants present bundled product offerings across all ITSM and ITOM product verticals, giving them a powerful aspect on smaller friends, including NOW, who've greater restrained product choices. The market is additionally populated by way of smaller, inner most SaaS competitors reminiscent of Cherwell application, EasyVista, and Hornbill. in line with a report from Gartner/Citigroup, IT support Desk has a market size of $1.5 billion and is barely starting to be at 7%, a figure it is rarely enough to justify now's 21x LTM salary dissimilar. Wall road estimates predict that NOW can grow its market share from about 10% to 15% in 2011 to 35% in 2014 to attain a income estimate of $530 million. Hitting these growth expectations will be extremely challenging due to the fact that switching fees are high and help Desk functionality is essentially commoditized across competitive structures.

    NOW need to develop market share by about 7%/year to attain the highway's 2013 salary estimates. As a knowledge point, Salesforce.com has best been able to raise its market share of the customer Relationship management application market with the aid of about 2-three% per yr, in line with facts from Gartner:

    other than IT assist Desk, analysts cite adjacent alternatives in areas such as Configuration administration, Workload Automation, and Asset management to justify sky-high NOW fee objectives. Configuration management ensures that the accessories of an IT ecosystem (person/software/network/server) are suitable with one an additional; Workload Automation assigns the order through which 'jobs' or batch processes run throughout the mainframe servers; and Asset administration is a monetary monitoring device that itemizes all of a company's IT 'belongings' (e.g. smartphones, laptops, servers, etc.). Our analysis indicates that ServiceNow's latest suite of adjacent items (Discovery and Runbook Automation) are inferior in comparison to choices from the tremendous incumbents (IBM, BMC, and others) and that neither product gifts giant close-time period earnings alternatives. lots of these adjacent utility verticals are extra technically complex than aid Desk and require a enhanced depth of product capabilities inside a much broader IT framework. For that cause, definite vendors can distinguish themselves by means of providing a full suite of built-in application equipment. This gives an capabilities to utility titans like BMC, HP, IBM, Microsoft, and CA who've all established a lot larger beachheads all the way through the IT suite.

    beneath is a constructive chart examining market share inside the IT Operations administration ("ITOM") sector from Citigroup:

    word that this chart is from 2011; for this reason now could be eight% market share figure is dated.supply: Citigroup July twenty fourth, 2012 analysis document


    now is promoters argue that NOW can distinguish itself from different SaaS competitors through its single-code platform structure. ServiceNow's CEO views the platform as a "malicious program" (Q3 2012 name) it truly is in the beginning adopted for its IT support Desk application after which entices customers to purchase other NOW functions or make the most of now could be professional services to add new functionality. We trust that this closed architecture may emerge as a fatal flaw as it complicates the addition of third-birthday party functions. certainly, we consider that valued clientele who want to boost custom-made functions by the use of a PaaS providing would decide upon greater generally-used systems like drive.com and Google App Engine. under is a abstract of definite PaaS options currently in market. We consider that now is platform is heavily outmatched.

    thin flow IPO has Artificially improved Share Demand

    Underwriters of now could be IPO originally predicted a gap budget of $15- $17 and the bookrunners ended up pricing the IPO at $18. NOW shares then traded as much as $25 via the end of a frenzied buying and selling day, giving IPO traders an enviable forty% one-day return.

    We suspect that the IPO turned into helped by means of its "thin waft" nature. within the IPO, ServiceNow best offered 13.four million of its 123 million usual shares, representing 10% of the drift. This figure is even smaller if one comprises the 37 million stock alternate options with a weighted usual strike fee of $four.forty eight. considering these enormously dilutive alternatives and 1 million limited stock contraptions, the absolutely diluted share count jumps to 158 million. We trust that now could be thin waft may additionally have contributed to the stock's inflated share cost run.

    each fb and Zynga (NASDAQ:ZNGA) utilized similar skinny float IPOs and buyers have only in the near past woken up to the chance inherent in these stocks throughout their pre lock-up durations. In gifting institutional shoppers with one-day IPO inventory pops, underwriters have scattered landmines everywhere the know-how sector.

    a whole lot of the click, Analysts, and fiscal Databases fail to notice now could be totally Dilutive option Pool

    one of the crucial appalling valuation errors that we have seen with now could be the exclusion of the 37 million share pool ($four.forty eight strike cost) of highly dilutive alternate options from market capitalization calculations. Some Wall road analysts, in addition to reliable press sources, have excluded this choice pool from their calculations of market capitalization, thereby underestimating earnings multiples, amongst different valuation metrics. To us, this appears like an embarrassing mistake; by using apart from the dilutive effect of alternate options, investors can be overstating their valuation metrics via a fantastic 27%.

    Sources: NOW Prospectus, S-1, 10-Q, and CapitalIQ consensus estimates.

    We encourage traders to verify their valuation sources thoroughly - commonly used analysis equipment like Bloomberg, CapitalIQ, and Yahoo Finance are all misrepresenting now is market capitalization and price/earnings multiples.

    III. NOW Faces competitive and Structural Headwinds

    SaaS help Desk competition has Intensified

    The Market chief: BMC utility

    there is little doubt that BMC changed into too slow to embrace SaaS for the ITSM sector, and its complacency allowed NOW to enter the market and steal market share. That noted, BMC's technological depth in ITSM is wide, and we believe it has taken steps to cease the bleeding. The enterprise now offers a all of a sudden growing to be SaaS solution as well as an OnDemand version of its market leading treatment application. The pure SaaS product, RemedyForce, operates within the drive.com cloud platform, making it handy for consumers that already use productiveness applications on force.com. BMC has grown its SaaS consumer base from ~315 in Q1 to ~475 in Q3 2012, implying about 20% sequential quarterly boom. This customer growth determine is about twice that of NOW. according to BMC's CEO, "RemedyForce is a neighborhood we're really going to be inserting some greater bucks into and greater focus on." (BMC Q3 2012 profits name) For larger commercial enterprise customers who require superior customization, remedy OnDemand is BMC's flagship product provided over the cloud. This gives customers a decision between a relaxed, absolutely-customizable hosted gadget and an easier, configurable SaaS.

    On Tuesday, October 30th, BMC launched MyIT, the most recent addition to its remedy suite of products. MyIT is a social and self-carrier device that integrates with cure to increase productivity. Amongst different features, MyIT allows clients to self-diagnose IT problems, request the corresponding requests, and personalize their IT support Desk application with their favorite equipment. MyIT additionally integrates seamlessly with cellular hardware, reminiscent of phones or drugs, enabling the conclusion-user to do issues like request a convention room, access an application, or request a webinar remotely. MyIT has acquired favorable experiences via Stephen Mann from Forrester analysis. Mr. Mann cited that, "[MyIT is] an excellent movement with the aid of BMC that pushes the proverbial envelope for ITSM equipment." Chris Dancy, the widely-followed ITSM government who determined to stop ServiceNow to be a part of BMC, says that MyIT changed into "the real rationale I joined BMC." Mr. Dancy is the #2 most-adopted ITSM pundit in the whole industry on Twitter (Mr. Mann is #1).

    BMC's MyIT:source: BMC application web site.

    ultimately, considered one of BMC's largest benefits versus NOW remains its deep suite of ITSM products. time and again, business shoppers pick a single vendor that offers options throughout the IT carrier and operations administration landscapes. ServiceNow may additionally have a powerful IT support Desk product, however's nonetheless technologically immature in Configuration management, Workload Automation and its other ancillary product verticals. This offers horizontally integrated agencies similar to BMC, HP and IBM a major potential over upstarts like ServiceNow.

    The Three Incumbents: HP, CA, IBM

    BMC is never the simplest incumbent making efforts to protect its present customer base with new SaaS offerings. ultimate week, HP announced the release of HP carrier anyplace, which gives lots of the same capabilities as HP's normal ITSM choices most effective beneath a SaaS framework. HP has designed this product for "codeless configuration," which would enable users so as to add performance while not having to grasp a programming language. This might potentially give HP's product an aspect over NOW for clients that want to decrease their implementation and coding charges. HP provider any place also added a significant social media element to its aid Desk suite. HP's carrier any place should still make it greater complex for NOW to poach existing HP clients as it has in the past.

    CA has additionally reacted to the ServiceNow danger with its CA Nimsoft provider Desk, a multi-tenant SaaS solution that allows configuration whereas limiting in-suite coding. should still a large business consumer require complex performance, CA nevertheless offers its application in a customizable, hosted instance. This multi-tiered product method, as used through BMC and HP, allows for customers to choose from a greater relaxed hosted offering or a SaaS-based method.

    IBM continues to be a typical company of option for huge, complicated organisations that require a full suite of IT functionality. IBM integrates IT assist Desk, Configuration administration, Asset management and Workload Automation through a single interface below its SmartCloud community. The SmartCloud is available for a single cost and simply integrates with 10 incremental "ITIL" (advice know-how Infrastructure Library) items, comparable to IBM Rational and IBM Tivoli. IBM holds a leading 20 - 30% market share in many of these greater complex computing areas corresponding to network administration and utility construction. ServiceNow does not have functionality in either segment, giving it a material drawback for complex Fortune 500 consumers.

    supply: IBM Product Brochure.

    rising opponents: inner most ITSM businesses

    relocating beyond the massive incumbents, a number of different private companies have lately emerged as competitors to ServiceNow. each and every of these corporations has a core SaaS help Desk product supported by using a couple of adjoining equipment, inserting their product depth in-line with ServiceNow. Cherwell software, headquartered by means of former executives of FrontRange, is one more robust SaaS competitor it's commonly left out with the aid of street analysts, but regularly noted by way of industry specialists. not like ServiceNow, Cherwell offers an all-inclusive, concurrent license in preference to a piecemeal offering. this is a big promoting point for some consumers, who think cheated when ServiceNow makes an attempt to upsell them additional modules akin to Discovery and Runbook Automation. Cherwell also owns its own facts facilities whereas NOW is still in the procedure of transitioning to absolutely-owned centers. Cherwell has achieved neatly internationally; half of its earnings are backyard the us. Cherwell can also engineer its product as a PaaS, pitting it head-to-head with NOW at practically every earnings pitch.

    There are different competitors that might emerge to chip away at now is side because the leading SaaS company of ITSM. One company we now have heard high-quality things about from impartial experts is the Europe-based mostly EasyVista. EasyVista is the successor to workforce & Line, which become situated in 1988 and has a deep heritage within the ITSM house. EasyVista has created a neatly-designed, highly useful product that some accept as true with indicates innovation an awful lot like ServiceNow did five years in the past. EasyVista points a codeless SaaS architecture that makes it fantastically standard to configure. in accordance with the business's web site, non-technical IT clients can be trained to configure the product in under a day. EasyVista 2012 has been up to date for full integration between the help desk answer and configuration/asset management, workflow automation, and other ancillary product capabilities. while EasyVista remains expanding its income presence within the U.S., our research shows that it's more and more showing up within the ultimate rounds of RFP meetings and could be primed to disrupt now could be growth trajectory. EasyVista presently boasts a client roster with the likes of L'Oreal, Mercedes Benz, HSBC, and Quicksilver.

    Hornbill is a third identify that repeatedly came up during our discussions with business professionals. Like BMC, Hornbill provides each hosted and SaaS ITSM utility, offering purchasers a choice between on-premise and SaaS. Going extra with its client-centric approach, Hornbill's SaaS product is priced in three separate tiers (general, pro, and skilled). The 'usual' answer enables folks that pick quickly implementation periods over advanced customization to get their ITSM procedures up and working as soon as viable.

    ServiceNow also faces opposition from the likes of Axios, LANDesk, SAManage, FrontRange, Serena utility, SunView application, and dozens of other ITSM companies. thus, we do not consider that ServiceNow has the rest close to a monopoly within the SaaS market, as many accept as true with, however instead competes with a large number of choices.

    we'd additionally expect that investment bankers are at the moment banging down the doorways of the quickest-transforming into deepest ITSM agencies given now is valuation. New IPO funding might assist organizations like Cherwell become much more plausible alternate options to NOW, specially amongst business consumers. this could slow down now's market share boom as well as force them on pricing.

    ServiceNow's Ancillary choices provide very little earnings

    NOW markets two ancillary products that it attempts to upsell alongside its IT assist Desk software. while Wall highway believes that these secondary products can instantly benefit market share over entrenched opponents, these items continue to make constrained headway even after a number of years in existence. Discovery, the Configuration management tool that helps map server masses and computing operations, became launched in late 2007 yet nonetheless handiest has 0.2% market share, according to a Citigroup July 24th document. We also consider that this very low market share isn't necessarily due to a scarcity of purchasers to go-sell to, however fairly as a result of the application's lack of functionality.

    A file on the Configuration management market closing year from Gartner does not even checklist ServiceNow as a participant during this market. We accept as true with that the chart under is primarily vital since the $4 billion Configuration administration market dimension determine turned into put together by Gartner itself, and they'd for this reason be gold standard placed to outline the rivals for that earnings pie.

    source: http://www.tumblr.com/tagged/configuration-management

    ServiceNow is nowhere to be found in the above diagram.

    ServiceNow's other device, aside from support Desk, is Runbook Automation, a tool that addresses part of the complex Workload Automation market (coordination of batch submissions and different computing-intensive statistics procedures). Runbook Automation additionally has a meager 0.2% market share (Gartner/Citigroup figures) although Runbook became launched in late 2010. Frank Slootman, now is CEO, commented that for Runbook Automation, "the penetration is under 10%" (NOW Q2 2012 profits call) of its existing consumer base. Slootman went on to claim on the Q3 2012 income name, that "in terms of the model, our primary source of upsell earnings comes from incremental users, correct, as hostile to incremental purposes."

    beneath is the Gartner Magic Quadrant for Workload Automation. Gartner lists twelve competitors. ServiceNow is nowhere to be found. the area's leading technology research firm doesn't trust ServiceNow to be a meaningful dealer in Workload Automation.

    Gartner's Magic Quadrant for Workload Automationsupply: Gartner's February 27th 2012 record.

    a lot like assist Desk, these adjoining fields are incredibly competitive and heavily populated with the aid of tremendous organisations as well as well-funded deepest agencies. statistics from Gartner helps our skeptical evaluation of the salary probability for Discovery and Runbook Automation.

    now could be Platform-as-a-carrier providing Has several Mortal Flaws

    frequently, platform-as-a-service (PaaS) products permit valued clientele to integrate numerous disparate utility items (together with SaaS) beneath a single dashboard. This dashboard then manages every piece of utility as someone software. you may feel of a PaaS dashboard as being equivalent to the domestic display on an iPhone. a great deal just like the App store, the greater applications that one provides into an ecosystem, the greater positive the platform becomes. Market leaders comparable to drive.com have 220,000 distinctive applications made by using leading utility companies like Oracle (NYSE:ORCL), SAP, Microsoft, facebook, and other developers who've develop into relaxed with the force.com gadget.

    source: Citigroup analysis record, July 24th, 2012

    As shown in the PaaS overview chart above, drive.com, Microsoft Azure, and LongJump are all examples of open platforms. ServiceNow, nevertheless, makes use of a largely closed, single-tenant system that does not readily combine with outdoor utility applications. whereas this could allow additional customization in some circumstances, it limits the skill to integrate best-of-breed tools that come from backyard the ServiceNow ecosystem.

    Frank Slootman, ServiceNow's CEO, has virtually conceded that NOW does not compete head-to-head with more conventional platforms.

    "The platform market itself is awfully complex. i am not hunting for out-and-out confrontations with other platform vendors when i will be able to roll the platform within the door correct at the back of our ITSM software portfolio. that's our strategy and that's the one that is working for us, and that is the reason the one that we will continue to comply with."̶ NOW Q3, 2012 earnings name

    We're skeptical that now's Platform-as-a-service approach will prevail. competition in PaaS is fierce. or not it's one aspect to disrupt dithering incumbents like BMC and HP within the ITSM sector; it be a different to compete head-to-head with visionary, aggressive and well-funded businesses like Salesforce.com and Amazon (NASDAQ:AMZN).

    Single-Tenant vs. Multi-Tenant

    The modifications between single and multi-tenant SaaS are refined but count number when forecasting the future direction of the business. Single-tenancy SaaS frequently refers to fully-customizable software that may vary between each and every client (including a separate database example for every application); ServiceNow's customizable code firmly places them in this category. some of the independent consultants that now we have spoken with believe that a multi-tenant structure, or one the place the underlying application is identical across clients, is a better method forward for the SaaS industry. with out version in the underlying code, multi-tenant SaaS makes regular utility updates a good deal less difficult for all end-users. This subject is giant considering that many of now could be consumer wins have come from customers who had been frustrated with the incumbents' cumbersome upgrades, and are searching for predictable, straightforward software updates. Yet a single-tenant equipment would usually contain advanced enhancements seeing that distinctive purchasers have personalized their NOW structures with functionality particular to their operations. additionally, single tenancy continually contains vast upfront coding expenses and longer implementation times. For these factors, NOW might also lose certain purchasers over time to SaaS suppliers who present greater captivating multi-tenant solutions.


    We congratulate ServiceNow for growing a niche IT service administration product with only $40m of R&D all over the 4-yr length between June 2008 and June 2012. We also commend JMI equity for its 105x return and Sequoia on its 1300% return, at the least on paper. however fresh moves with the aid of BMC, HP, and others to shield their turf within the SaaS space will make it a great deal greater tricky for NOW to win customers at its present expense, expediting the business's increase deceleration. a couple of lately introduced products prove that in a unexpectedly altering and incredibly aggressive business, ServiceNow does not have a technological moat, nor may still it's assumed that the enterprise can proceed to grow market share indefinitely. come what may NOW has accomplished a $4.7 billion market capitalization, which is roughly the complete IT aid Desk ($1.four billion) and Configuration management ($four billion) sectors combined. considering the fact that NOW best has about 15% share within the former and minimal penetration into the latter, we believe that investors have relied on pie-in-the-sky investor shows as an alternative of grounded fiscal evaluation.

    We also do not consider that ServiceNow's help Desk product is as floor-breaking as many accept as true with. The business's single-tenant SaaS model is at risk of many of the identical complications which have plagued hosted utility, specifically extended upfront implementation durations, ongoing skilled functions fees to preserve the code database, and excessive total prices of possession over the cycle. while Fortune 500 clients may also predict to incur these problems to obtain their desired degree of customization, we trust that valued clientele additional down-market are becoming greater delicate to those considerations. probably the most extra nimble multi-tenant SaaS can in fact offer long-term cost rate reductions and swift implementation cycles thanks to a simplified utility platform. As ServiceNow starts off to extend its consumer base beyond the low-striking fruit (i.e. disappointed valued clientele in the hunt for an alternative to hosted), these concerns should increasingly come to gentle.

    These tremendous boom headwinds combined with the company's untenable valuation may still increasingly come into focus as now could be project capital traders are seeking to sell off their shares onto the public markets. In our opinion, the November 9th Amended S-1 is a clear showing of dangerous religion by means of the preliminary VC investors as it pushes forward share sales that were supposed to be locked-up except December twenty sixth, 2012 (according to the normal prospectus). The Amended S-1 contemplates the sale of eleven.5m via insiders and the issuance of 1.9m new shares with the aid of NOW itself, assuming that the full greenshoe is exercised, the mixture of so they can double the enterprise's 13.4m glide. With 158m diluted shares staggering, this offering simplest scratches the surface of the secondary earnings if you want to soon come to market. may still now could be increase proceed to retreat to extra sustainable tiers, as is each indication, we believe that this selling pressure will only exacerbate the sharp fall that we expect in now could be share price.

    Disclosure: i am short NOW. I wrote this text myself, and it expresses my very own opinions. i am not receiving compensation for it. I have no company relationship with any enterprise whose stock is mentioned in this article.

    further disclosure: i am also lengthy GOOG. Please examine our full disclaimer on the end of the file.

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