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HP0-M43 | HP Service Manager 9.x Software

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Vendor HP
Exam Number HP0-M43
Exam Name HP Service Manager 9.x Software
Questions 113 Q & A
Recent Update December 8, 2017
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HP0-M43


QUESTION: 101

How is an interaction created in Service Manager? (Select two.)


  1. via the Related option in Incident Management

  2. as part of a change (a task)

  3. by a Service Desk employee

  4. by a System Management event

  5. by an ESS user


Answer: C, E


QUESTION: 102

Which field within the interaction determines the type of record that is created as a result of an escalation?


  1. Category

  2. Area

  3. Subcategory

  4. Product Type


Answer: A


QUESTION: 103

Which statement is true about forms in Service Manager and Service Desk?


  1. Forms can be tailored in Service Manager. Forms cannot be tailored in Service Desk.

  2. Multiple forms can exist for an item in Service Manager. Only one form can exist for an item in Service Desk.

  3. In Service Manager, an item is shown in a form based on a configurable parameter. Only one default form is used in Service Desk.

  4. Placement of items on a form is not as flexible in Service Manager as in Service Desk.


Answer: C


QUESTION: 104

Where is the MySM home page activated?


  1. Contact record

  2. Incident Management Profile

  3. Operator record

  4. Service Desk Profile


Answer: C


QUESTION: 105

Universal CMDB detects an unauthorized change to a CI. Which change category will be used to open an RfC and start the formal Change process?


  1. Hardware

  2. Release Management

  3. Unplanned Change

  4. Maintenance


Answer: C


QUESTION: 106

What is the correct path for Service Desk 5.0 customers migrating to Service Manager 9.20?


A. SD5.0 > SM7.10 > SM9.20 B. SD5.0 > SD6.1 > SM9.20 C. SD5.0 > SD5.1 > SM9.20 D. SD5.0 > SM7.0 > SM9.20


Answer: C


QUESTION: 107

Which technology is used to connect to Service Manager and SQL Server?


  1. SQL client

  2. SQL Plus

  3. ODBC


Answer: C


QUESTION: 108

Which RDBMSs are supported on UNIX with Service Manager running on a Windows operating system? (Select two.)


  1. Oracle

  2. MySQL

  3. Microsoft SQL Server

  4. SQL Plus

  5. DB2


Answer: A, E


QUESTION: 109

Which integration methodologies exist in Service Manager to send and receive emails? (Select two.)


  1. Connect-It

  2. Import / Export

  3. SCAuto

  4. Service Manager Integration Suite (SMIS)

  5. LDAP


Answer: A, C


QUESTION: 110

When using a custom calendar definition to determine the work schedule, which statement is true about sending alerts and notifications to operators?


  1. Alerts and notifications are sent without regard to operators work shifts.

  2. Alerts and notifications are sent to operators during work shifts defined for that week.

  3. Alerts and notifications are sent to operators only when they are actively logged into Service Manager.

  4. Alerts and notifications are sent to operators during their defined work shifts.


QUESTION: 111

Which clients are used to order items from the Service Manager catalog using an Internet browser? (Select two.)


  1. Service Manager Eclipse client

  2. Service Request Catalog (SRC)

  3. Service Manager Self-Service client

  4. Service Request client

  5. SACM client


Answer: B, C


QUESTION: 112

Which statement is true about categories available to the end user when creating new interactions via Self-Service?


  1. All new Self-Service interactions will use the Service Catalog category.

  2. The categorization is left empty and the helpdesk user working the interaction needs to fill it in after it is opened.

  3. Self-Service users can choose their category from the list of active categories in the system.

  4. All new Self-Service interactions will use the Incident category.


Answer: B


QUESTION: 113

Which record is a high-level record that defines the basic request information such as requester, required dates, coordinator, and description and doesn't contain detailed part information?


  1. Line item

  2. Quote

  3. Order

  4. Request


Answer: B

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